Harrah’s Cherokee Casino Resort Position Description

POSITION TITLE:                          Confectioner

DIVISION:                                        Retail

DEPARTMENT:                              Sweet Stop

GRADE/ FLSA STATUS:                           H9—Non-Exempt

BADGE TYPE/COLOR:                 Key—Blue

REPORTS TO:                                 Restaurant Chef

SUPERVISES:                                  N/A

JOB SUMMARY:

As a Confectioner, you will craft a variety of high-quality fudge and specialty candies in a banquet kitchen setting, ensuring consistency, creativity, and cleanliness in all production processes. This position requires attention to detail, strong organizational skills, and a passion for both culinary artistry and engaging with guests. You will also assist with merchandising, inventory management, and maintaining a welcoming and visually appealing candy display.

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Prepare and present a variety of confectionery items daily, develop new items based on trends, and build business drivers

• Ensure all recipes are followed precisely, maintaining consistent quality, taste, and presentation

• Monitor ingredient levels, manage inventory orders, and verify the quality and quantity of received supplies

• Maintain a clean and sanitary kitchen environment in compliance with health and safety regulations

• Ensure all equipment is operational and coordinate cleaning and maintenance with kitchen stewards

• Calibrate pH meters, thermostats, and other tools as needed to ensure product consistency and safety

• Train and mentor Team Members in confectionery production techniques and safety standards

• Collaborate with the Food & Beverage team for technical support and participate in team projects and initiatives

• Provide personalized, high-quality service to guests by anticipating needs, using guest names, and responding to inquiries about candy and retail items

• Promote Caesars Rewards and other loyalty programs to enhance the guest experience

• Operate the Point-of-Sale (POS) system accurately, process various transaction types, and reconcile the bank at the end of each shift

• Maintain visual presentation standards in the retail area and the Sweet Stop

• Restock merchandise and ensure the cleanliness and organization of displays and prep areas

• Prepare sample stations and ensure proper cleanup after each event

• Invoke service recovery procedures as per company policy to resolve guest concerns

• Perform additional duties as assigned by shift leaders or management

• Adhere to internal control regulations, sanitation laws, health codes, and company policies, including appearance and attendance standards

• Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values

MINIMUM QUALIFICATIONS:

• A high school diploma or GED is required

• A minimum of six (6) months of hands-on experience producing chocolate confections, fudge, or candies, or current enrollment in a certified pastry or baking program is required

• Six (6) months of retail sales experience is preferred

• Six (6) months of candy-making experience is preferred

• ServSafe certification is required

Can be completed within ninety (90) days of hire

• Must demonstrate the following essential knowledge and skills:

• Pleasant, poised personality, and must be a team player

• Knowledge of gift shops and boutique items

• Works well without close supervision

• Neat, professional appearance with excellent personal hygiene

• Ability to handle multiple priorities in a fast-paced environment

• Knowledge of food preparation and presentation

• Proficient in the use of Windows-based office software, including but not limited to Microsoft Office, as well as strong communication skills

• Excellent interpersonal skills, as well as excellent documented leadership and motivational skills

• Knowledge of sanitation standards and procedures

• Able to quickly perform mathematical computations

• Problem-solving abilities

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

• Must be physically mobile with reasonable accommodation

• Must be able to lift 50 pounds and carry 10 pounds

• Must be able to stoop, bend, reach, kneel, twist, and grip items while working at the assigned desk area

• Manual dexterity and coordination to operate office equipment, including a calculator, computer, fax machine, and photocopier

• Must be able to read, write, speak, and understand English

• Must be able to operate in mentally and physically stressful situations

• Must be able to stand on feet for eight eight-hour shifts

• Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality, including secondhand smoke

• Must be able to work a flexible schedule, including weekends, evenings, and holidays

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah’s Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary.    9.25.25