Harrah’s Cherokee Casino Resort Position Description

POSITION TITLE:                          Bell Captain 

DIVISION:                                           Hotel

DEPARTMENT:                                Hotel Front Service, Hotel Tower IV Front Services, Parking/Valet

GRADE/FLSA STATUS:              H9—Non-Exempt

BADGE TYPE/COLOR:                 Work Permit--Peach

REPORTS TO:                                  Supervisor, Front Service; Supervisor, Transportation

JOB SUMMARY:                          Responsible for the dispersion of bell attendants and the day-to-day operation of the bell station.

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Maintain proper Bell Staff rotation and accurately record services performed
• Act as a lobby ambassador, both greeting and directing guests
• Respond to guest service requests
• Utilize LMS to verify inventory and locate guests
• Ensure all Harrah’s Brand Service standards are met for Bell Service 
• Act as a role model to their staff
• Investigate and coordinate the recovery of lost, misplaced, or damaged luggage claims.
• Ensure all arrangements are executed flawlessly for all Casino and VIP guests’ pre-registration and baggage handling
• Maintain knowledge of the hotel, community, and special events to accurately provide guests with needed information
• Execute all the duties of a front service attendant
• Adhere to all regulatory, company, and department policies/procedures in an ethical manner
• Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values   

MINIMUM QUALIFICATIONS:

• A high school diploma or GED is required 
• Two years of experience in bell desk is preferred
• Must demonstrate the following essential knowledge and skills:
• Ability to handle multiple tasks/duties simultaneously under time constraints
• Ability to logically and independently plan, organize, complete work, and take initiative
• Ability to set and achieve high standards of performance
• Receive instructions and hear inquiries from guests, clients, or staff
• Excellent oral and written communication skills
• Strong interpersonal skills 
• Excellent guest service/public relations skills
• Proficient in the use of Windows-based office software, including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook
• Neat, professional appearance with excellent personal hygiene
• Demonstrated teamwork behaviors and attitudes
• Self-starter; must work without close supervision
• Ability to handle multiple priorities in a fast-paced environment
• *Knowledge of LMS 
•         *Not required at time of hire; may be learned in the probationary period agreed upon at the time of hire
• *Knowledge of Harrah's employment policies
•         *Not required at time of hire; may be learned in the probationary period agreed upon at the time of hire

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

• Must be able to stoop, bend, reach, kneel, twist, and grip items
• Must be able to respond to visual and aural cues
• Must be able to read, write, speak, and understand English
• Must be able to work in a small, shared office space 
• Must be able to lift up to 50 pounds and carry 50 pounds 
• Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality, including secondhand smoke
• Must be able to work a flexible schedule, including weekends, evenings, and holidays

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job.  Harrah’s Cherokee Casino Resort reserves the right to change the above job description whenever necessary.     6.13.25