Harrah’s Cherokee Casino Resort Position Description

POSITION TITLE: Bar Helper

DEPARTMENT: Entertainment, The Smokehouse Coop, Pool Bar, WSOP, Italian

GRADE/FLSA STATUS: H4 –Non-Exempt

BADGE TYPE/COLOR: Work Permit-Peach

REPORTS TO: Supervisor, Food Service; Dual Rate Supervisor, Food Service

SUPERVISES: N/A

JOB SUMMARY:

Create an entertainment environment for all guests. Provide courteous, friendly, and prompt support to the Food & Beverage departments. Keep the bars and guest-facing bar areas / clean and stocked at all times.

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE:

Ø Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values

Ø Provide fast, friendly, professional beverage service to casino guests and beverage servers

Ø Prepare N/A beverages as ordered

Ø Build relationships with guests

Ø Greet and welcome all guests in a pleasant and professional manner

Ø Complete daily, weekly, and monthly checklists

Ø Clean the bar area, including (but not limited to) mats, floors, sinks, drains, and other bar appliances

Ø Keep the bar area clean and the workstation stocked in accordance with established health and safety guidelines

Ø Receive and restock all supplies delivered from the main warehouse

Ø Manually push a cart loaded with beer, liquor, and supplies to the various bars as needed during the shift

Ø Maintain an adequate inventory of products and supplies in the assigned areas

Ø Use Partender to assist the Bartenders in taking daily opening/closing inventories

Ø Adhere to department par levels

Ø Able to move and tap kegs.

Ø Monitor guest consumption of alcohol and intervene as needed according to guidelines

Ø Follow the guidelines of the EBCI liquor laws as defined by the Tribal ABC Board

Ø Must complete the daily checklist to receive a share of the tokes

Ø Knowledgeable of casino promotions and events in order to provide answers to questions from guests

Ø Adhere to regulatory, departmental, and company policies/procedures in an ethical manner

Ø Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values

MINIMUM QUALIFICATIONS:

Ø A high school diploma or GED is preferred

Ø Six months of guest service experience is preferred

Ø RASP certification is required

Can be completed within 30 days of the hire date

Ø Must demonstrate the following essential knowledge and skills:

Ø Excellent interpersonal skills

Ø Willing to learn and be adaptable

Ø Attention to detail/observant

Ø Documented teamwork behaviors and attitudes

Ø Neat, professional appearance with excellent personal hygiene

Ø Knowledge of beverage operations

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

Ø Must be able to attend to multiple priorities simultaneously

Ø Must be able to lift 50 pounds and manually push 300 pounds

Ø Must be able to maneuver and tap a keg weighing 165 pounds

Ø Must be able to be on feet for 8-10 hour shifts

Ø Must be able to stoop, bend, reach, kneel, twist, and grasp items

Ø Must be able to respond to visual and aural cues

Ø Must be able to read, write, speak, and understand English

Ø Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality, including secondhand smoke

Ø Must be able to work a flexible schedule, including weekends, evenings, and holidays

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah’s Cherokee Casino Resort reserves the right to change the above job description whenever necessary. 1.13.26