Senior Customer Engineer

<div class="content-intro"><p data-start="105" data-end="985">Harness is led by technologist and entrepreneur Jyoti Bansal, founder of AppDynamics (acquired by Cisco for $3.7B). The company has raised ~$240M in Series E venture funding, is valued at $5.5B, and backed by top investors including Goldman Sachs, Menlo Ventures, IVP, Google Ventures, J.P. Morgan, Capital One Ventures, Citi Ventures, ServiceNow, Splunk Ventures and more. Harness is building the industry’s leading AI-powered software delivery platform, enabling teams worldwide to build, test, and deliver software faster, safer, and more reliably. Writing code is only 30–40% of the engineering lifecycle — the rest involves testing, deployments, security, compliance, and optimization. Harness brings AI and automation to this outer loop, turning complex, time-consuming workflows into streamlined processes at massive global scale.</p> <p data-start="987" data-end="1674">The platform includes industry leading products in&nbsp;CI/CD, Feature Flags, Cloud Cost Management, Service Reliability, Chaos Engineering, Software Engineering Insights, Internal Developer Experience, and API discovery, observability, governance, and runtime protection. Over the past year, Harness powered 128M deployments, 81M builds, 1.2T API calls protected, and $1.9B in cloud spend optimized, helping customers like United Airlines and Choice Hotels accelerate releases by up to 75% and achieve 10x DevOps efficiency. With employees in over 25 countries, Harness is shaping the future of AI-driven software delivery — and we’re looking for exceptional talent to help us move even faster.</p></div><h3><span style="font-size: 12pt;"><strong>Position Summary</strong></span></h3> <div> <p><span style="font-size: 12pt;">We are seeking a <strong>Senior Customer Engineer</strong> with deep hands-on experience in CI/CD systems, Infrastructure as Code (IaC), and modern database architectures. This is a customer-facing, software engineering-focused role — not traditional support. You’ll be solving highly technical issues, guiding implementation, triaging edge-case bugs, and representing customer feedback to Product and Engineering.</span></p> <p><span style="font-size: 12pt;">You’ll work across all layers of the stack — from YAML pipeline configurations to IaC templates to service-side debugging. This is a high-impact role that bridges deep technical understanding with excellent customer interaction.</span></p> <p><span style="font-size: 12pt;"><strong>About The Role</strong></span></p> </div> <div> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Own end-to-end resolution of complex customer issues across the CI/CD stack — pipelines, deployments, runners, artifacts, integrations, and more.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Troubleshoot and debug infrastructure automation (Terraform, CloudFormation, Pulumi, etc.), pipeline misconfigurations, and environment-specific CI/CD behaviors.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Serve as a CI/CD subject matter expert to enterprise customers during onboarding, implementation, and expansion across Harness modules.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Lead incident triage and root cause analysis during escalations, coordinating cross-functionally and providing detailed feedback to engineering.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Provide advanced technical guidance on database integrations (PostgreSQL, MongoDB, MySQL, etc.), secrets management, and service-to-service communication.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Create and improve tooling to automate common tasks, diagnostics, and troubleshooting steps.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Act as a senior escalation point for the Customer Engineering team and mentor junior engineers in best practices and tooling.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Maintain detailed internal and external documentation, including implementation runbooks, troubleshooting guides, and customer playbooks.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Surface patterns in customer issues to influence product roadmap, prioritize fixes, and advocate for usability improvements</span></li> </ul> </div> <h3><span style="font-size: 12pt;"><strong>About You</strong></span></h3> <div> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">5–7 years of experience in a customer-facing engineering role, DevOps, or SRE with increasing scope and complexity.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Deep experience supporting FinOps products and data-centric tools — such as LookerML or similar semantic modeling layers.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Proficient in Linux systems, networking, and distributed architectures; strong debugging instincts and curiosity</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Ability to dive deep into source code to understand how products work, and where they may have defects.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Hands-on experience with Kubernetes (including Helm, CRDs) and cloud-native ecosystems.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Strong scripting ability (Shell, Bash, JSON, YAML) and exposure to CI/CD pipelines and DevSecOps tooling.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Familiar with major cloud platforms — AWS, GCP, Azure — and how enterprise customers utilize them at scale.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Skilled in observability tools such as Datadog, Splunk, or Prometheus for diagnosing performance issues.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Excellent communicator with the ability to empathize with customer pain while diving deep into technical details.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience working with CRM/support tooling like Zendesk, Jira, and Confluence.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Tenacious, detail-oriented, and customer-obsessed — you don’t give up until the issue is solved 100%.</span></li> </ul> </div> <div> <h3><span style="font-size: 12pt;">Work Location</span></h3> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">U.S. or Canada, Remote.&nbsp;</span></li> </ul> <h3><span style="font-size: 12pt;">What You Will Have at Harness</span></h3> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Competitive salary</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Comprehensive healthcare benefits</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Flexible Spending Account (FSA)</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Employee Assistance Program (EAP)</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Flexible Time Off and Parental Leave</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Quarterly Harness TGIF-Off / 4 days</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Monthly, quarterly, and annual social and team-building events</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Recharge &amp; Reset Program</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Monthly internet reimbursement</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Commuter benefits</span></li> </ul> <p data-start="500" data-end="606"><span style="font-size: 16px;">Factors that may be used to determine your actual pay rate include your specific skills, experience, qualifications, location, and comparison to other employees already in this role. In addition to the base salary, certain roles may qualify for a performance-based incentive and/or equity, with eligibility depending on the position. These rewards are based on a combination of company performance and individual achievements. The Hiring Range For This Position Is <strong>$121,000 - $148,000</strong>.<br></span></p> <p data-start="500" data-end="606"><span style="font-size: 12pt;">A valid authorization to work in the U.S. is required</span></p> </div> <div id="te-floating-button-container"></div> <div id="te-floating-button-container"></div> <div id="te-floating-button-container"></div><div class="content-pay-transparency"><div class="pay-input"><div class="title">Pay transparency</div><div class="pay-range"><span>$121,000</span><span class="divider">&mdash;</span><span>$148,000 USD</span></div></div></div><div class="content-conclusion"><h3>Harness in the news:</h3> <ul> <li data-stringify-indent="0" data-stringify-border="0"><a href="https://www.harness.io/blog/240m-financing-to-bring-ai-to-everything-after-code">Accelerating Our Mission to Bring AI to Everything After Code</a></li> <li data-stringify-indent="0" data-stringify-border="0"><a href="https://www.cnbc.com/2025/12/11/harness-is-worth-5point5-billion-in-round-led-by-goldman-sachs.html">Goldman Sachs leads investment in software delivery startup Harness at $5.5 billion valuation</a></li> <li data-stringify-indent="0" data-stringify-border="0"><a href="https://www.youtube.com/watch?v=LvOYXKAyAqs">How Harness runs 16 “startups within a startup” at scale | Jyoti Bansal</a></li> <li data-stringify-indent="0" data-stringify-border="0"><a href="https://www.digit.fyi/ai-visibility-crisis-fuelling-security-nightmare/">Harness Research Shows AI Visibility Crisis Fueling Security Nightmare</a></li> <li data-stringify-indent="0" data-stringify-border="0"><a href="https://www.harness.io/blog/we-made-inc-s-2025-power-partners-list-again---heres-why-it-matters">Harness has been named to the Inc. Power Partner list for software delivery success</a></li> </ul> <p>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.<br><br></p> <p><strong>Note on Fraudulent Recruiting/Offers</strong></p> <p>We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers.&nbsp;</p> <p>Please note, we do not ask for sensitive or financial information via chat, text, or social media, and any email communications will come from the domain @harness.io. Additionally, Harness will never ask for any payment, fee to be paid, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations.</p> <p>If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness, please do not provide any personal or financial information and contact us immediately at&nbsp;<a href="mailto:[email protected]">[email protected]</a>. You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission’s website (<a href="https://consumer.ftc.gov/articles/job-scams)">https://consumer.ftc.gov/articles/job-scams)</a>, or you can contact your local law enforcement agency.</p> <div id="te-floating-button-container"></div></div>