full-timeGary

Summary

Location

Gary

Type

full-time

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About this role

Overview

The incumbent in this position is responsible for developing an environment that creates excitement for guests and team members, promoting and retaining a highly skilled work force. The incumbent is also responsible for ensuring accurate and secure operation of the cashier cages and miscellaneous count room on assigned shift, while providing excellent guest service. Implements and maintains policies and procedures that maximize the cashing of negotiable instruments and intra-departmental transactions on an assigned shift.

Responsibilities

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

  • Daily supervision of Cash Operations.
  • Assumes responsibility for the cage operation in the absence of the Shift Manager - Cage.
  • Responsible for control and account activities within the assigned shifts.
  • Monitors compliance with IGC regulations and adherence to company cage policies.
  • Promotes good customer relations and provides excellent customer response to complaints.
  • Other duties as assigned.
  • Verifies all required transactions as outlined in the Standard Operating Procedures
  • Assists with input of credit information in the absence of Credit.
  • Process wire transfers and cash equivalents as outlined in the standard operating procedures.
  • Ability to enroll patrons.
  • Trains, supervises, coaches and counsels as appropriate.
  • Assists with balancing all areas as needed and cage summary.
  • Verification of bank deposit.
  • Ability to order funds needed.
  • Complies with all Indiana Gaming Commission regulations.
  • Adheres to Internal controls and standard operating procedures.
  • Adheres to AML/Title 31 regulations
  • In an emergency Cage Supervisor may assist with the performance of the drop process but will not be able to buy the drop for that gaming day.
  •  

    NON-ESSENTIAL JOB FUNCTIONS

     

    Attend seminars when needed.

    Qualifications

    EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

    (Related education and experience may be interchangeable on a year for year basis)

     

    One (1) to five (5) years progressive cage management experienced preferred. Two plus (2+) years of casino experience required.

     

    ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

     

    • Must obtain and maintain all licenses / certifications per Federal, State, and Indiana Gaming Commission.
    • Must successfully pass background check.
    • Must maintain strict confidentiality relative to financial data and casino policies.
    • Must successfully pass drug screening.
    • Must be twenty-one (21) years of age.

     

    KNOWLEDGE OF:

     

    • State and local tax laws, gaming laws and banking regulations.
    • Knowledge of currency reporting requirements. 
    • Effective communication skills with the ability to delegate responsibility and motivate and supervise a diverse group of team members to achieve common goals and objectives.
    • Office procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint.
    • Principles of supervision, training, and performance evaluation;
    • Pertinent federal, state, and local laws, codes, and regulations.

     

    ABILITY TO:

     

    • Ability to use computer keyboard, telephone, coin machine, 10-key, computers, check encoder, microfiche, and microfilmer.
    • Communicate effectively with subordinates, coworkers, and management.
    • Count and separate varying denominations of vouchers and currency.
    • Perform basic mathematical functions.
    • Motivate and direct the performance of subordinates.
    • Be flexible to work varying shifts and time schedules as needed.
    • This position spends time on the Casino floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.
    • Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
    • Interpret and explain policies and procedures.

    Other facts

    Tech stack
    Cash Operations,Customer Service,Supervision,Training,Compliance,Mathematics,Communication,Problem Solving,Banking Regulations,Gaming Laws,Office Procedures,Microsoft Office,Delegation,Motivation,Confidentiality,Flexibility

    About Hard Rock International (USA), Inc.

    The Queen City of the Midwest, Cincinnati, Ohio, is now home to Hard Rock Casino Cincinnati. Hard Rock Casino Cincinnati opened on 10/29/2021. Set on 22 acres of land in Pendleton's trendy neighborhood, it is five minutes north of the Ohio River, two major league sports stadiums, and ample shopping in OTR. With restaurants to satisfy everyone's taste pallets in your group, including a Hard Rock Cafe.

    The Hard Rock Casino Cincinnati is owned and operated by Hard Rock. Employees at the Hard Rock Casino Cincinnati are employed by Hard Rock.

    We are committed to fostering diversity, equity, and inclusion. DE&I aims to address the needs of all team members - including Native Americans, women, LGBTQ+ community, people of color (BIPOC), people with disabilities and military veterans.

    Diversity: is the celebration of differences and leveraging those differences to produce stellar results.

    Equity: is a process of seeking fairness through deliberate and intentional actions.

    Inclusion: is when everyone has the freedom and comfort to express their thoughts ides, and options in a safe, trusting, and open environment.

    Must be 21 or older to gamble. Gambling Problem? Call 1-800-589-9966.

    Team size: 1,001-5,000 employees
    LinkedIn: Visit
    Industry: Gambling Facilities and Casinos
    Founding Year: 2021

    What you'll do

    • The Supervisor - Cage is responsible for overseeing cash operations, ensuring compliance with regulations, and providing excellent customer service. They also train and supervise team members while managing the cage operation in the absence of the Shift Manager.

    Ready to join Hard Rock International (USA), Inc.?

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    Frequently Asked Questions

    What does a SUPERVISOR - CAGE do at Hard Rock International (USA), Inc.?

    As a SUPERVISOR - CAGE at Hard Rock International (USA), Inc., you will: the Supervisor - Cage is responsible for overseeing cash operations, ensuring compliance with regulations, and providing excellent customer service. They also train and supervise team members while managing the cage operation in the absence of the Shift Manager..

    Why join Hard Rock International (USA), Inc. as a SUPERVISOR - CAGE?

    Hard Rock International (USA), Inc. is a leading Gambling Facilities and Casinos company.

    Is the SUPERVISOR - CAGE position at Hard Rock International (USA), Inc. remote?

    The SUPERVISOR - CAGE position at Hard Rock International (USA), Inc. is based in Gary, Indiana, United States. Contact the company through Clera for specific work arrangement details.

    How do I apply for the SUPERVISOR - CAGE position at Hard Rock International (USA), Inc.?

    You can apply for the SUPERVISOR - CAGE position at Hard Rock International (USA), Inc. directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Hard Rock International (USA), Inc. on their website.