Overview

The incumbent in this position is responsible for providing superior service to both the internal and external guest.  The incumbent is also responsible for the daily audit of cage, slot machines, and non-gaming revenue areas.

Responsibilities

• Creates an atmosphere that induces guests to make Hard Rock Cincinnati Casino their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service
• Performs daily audit of cage, slot machines, and non-gaming revenue areas.
• Investigates and reports discrepancies determined through audit process to the Casino Controller
• Prepares information and reports for the Casino Controller in a manner to ensure compliance with Gaming/Lottery commission and Company policies and procedures.
• Maintains accurate records and files pertaining to daily audits of areas of responsibility.
• Anticipates ongoing changes, problems, and opportunities in order to maintain effective systems and procedures.
• Assists the Revenue Audit Supervisor on various special projects.
• Attend and participate in meetings, completing follow-up as assigned.
• Perform work regularly and predictably.

Qualifications

This knowledge and these abilities are typically acquired through the completion of high school.  Some college preferred in the area of accounting. 

• Must obtain and maintain valid licenses / certifications per Federal, State, and Gaming/Lottery regulations.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be twenty one (21) years of age.

Additional Details

• The Gaming/Lottery industry, including principles and practices of a capital and operations budget.
• The following office systems: Microsoft Office Word and Excel, and other accounting systems.
• 10-Key calculator.
• Sound interpersonal judgment and decision-making skills.
• Financial systems and proficiency with spreadsheet software.
• Audit functions.
• Regulatory requirements.

ABILITY TO:

• Preform basic mathematical problems.
• This position spends time on the Casino floor, and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.
• Review and comprehend all necessary documentation.
• Perform effectively in a fast-paced environment.
• Effectively perform multiple tasks.
• Interface professionally with business contacts and guests.
• Communicate effectively with coworkers, and management.
• Be flexible to work varying shifts and time schedules as needed.
• Interpret policies and procedures.
• Obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations.
• Ability to maintain confidentiality, understanding the potential impact on the department.