Overview

OVERVIEW:

We are looking for personable and guest-oriented individuals to join our Security team. In this role, you will help create a safe and welcoming environment for everyone who visits our property. Just as you would treat a guest in your own home, we expect every team member to take pride in delivering warm, respectful, and attentive service with smiling faces and happy personalities. Under the direction of Security Department supervisors and managers, you will be responsible for protecting the safety of our guests, team members, and organizational assets, while consistently maintaining a friendly guest service personality at all times.

Responsibilities

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Ensure that proper security is provided for all transfers of monies within the Casino.
• Assist patrons with a wide variety of inquiries and situations including providing information about the property and events, giving directions and escorting them if necessary.
• Patrol the casino areas to establish a security presence and report all unusual situations and/or suspicious persons.
• Assist in the coordination and resolution of emergency situations.
• Assist in maintaining proper key control.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
• Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion, and Dedication.
• Responsible for cleaning and sanitizing work and public spaces.
• Other duties as assigned.

DUTIES AND RESPONSIBILITIES:

• Constantly alert and attentive to all activity on the casino floor.
• Observes and reports on all activities as required by IGB regulations and Security team reporting regulations.
• Complies with all Internal controls and IGB regulations.
• Ensures Under-21 persons do not enter the casino, unless escorted by a gaming licensed
• team member.
• Demonstrates a working knowledge of Veridocs Identification Verification.
• Proficient with Evolv Operation and Procedures.
• Escorts cash, guests, vendors, and visitors as directed and/or required.
• Transports, safeguards, and collects drop boxes.
• Responds to Jackpots/table fill requests.
• Competent with the daily drop processes.
• Parking lot vehicle patrol- valid driver’s license required.
• Parking lot bicycle patrol.
• Shuttle driver-parking lot and hotel- valid driver’s license required.
• CPR/Narcan nasal spray trained.
• Provides assistance and performs necessary tasks associated with casino operations and gambling activities in compliance with IGB regulations, including but not limited to, asset protection and movement, access control, and facility security.
• Notifies Security managers, supervisors, and the Director of Security, as necessary, of all emergencies and urgent conditions and circumstances that come to their attention.
• Contacts law enforcement team members, fire team members, and other relevant organizations during emergency situations as necessary.
• Perform the duties and responsibilities associated with the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program as described in Section A of the HRCR ICS.

Qualifications

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

High School Diploma or equivalent is required. One (1) year of security related experience preferred.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):

• Must obtain and maintain valid licenses / certifications per Federal, State, and Gaming regulations.
• Must successfully pass background check.
• Prior experience in the Gaming industry strongly preferred.
• Must be at least twenty-one (21) years of age.
• Must have a VALID Driver's License that has not been suspended, denied, or revoked in the past 3 years.
• No Major Violations while operating a vehicle. 
• Cannot have two (2) or more at fault accidents or three (3) or more moving violations.
• Drivers of company vehicles must have a valid driver’s license and meet the requirements/standards listed on the Motor Vehicle Permit Application provided by Hard Rock.
• Must be able to obtain CPR/AED certificate and pass Blood Borne Pathogen training.

Additional Details

Hard Rock Casino Rockford is an equal opportunity employer and does not discriminate because of race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, age, disability, or genetic information.

Any job posting or information about careers at Hard Rock Casino Rockford is from 815 Entertainment dba Hard Rock Casino Rockford and you will work for 815 Entertainment as your prospective employer. This means your application is submitted to and reviewed solely by this location, who will make any hiring decisions. If hired, 815 Entertainment dba Hard Rock Casino Rockford will be your employer and is alone responsible for any employment related matters.

Age Requirements