Overview

The Steward is responsible for maintaining kitchen work areas and food & beverage equipment and utensils in clean and orderly condition. The Steward is a vital support to the cafe, in ensuring the supplies and tools are ready and available to serve the guests.

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Responsibilities

• Scrape food from dirty dishes and wash them by hand or place them in racks or on conveyor to dishwashing machine.
• Wash pots, pans, and trays.
• Sweep and mop kitchen floors.
• Wash worktables, walls, refrigerators, and meat blocks.
• Segregate and remove trash and garbage and place it in designated containers.
• Steam clean or hose out garbage cans.
• Transfer supplies and equipment between storage and work areas.
• Load or unload trucks picking up or delivering supplies and food.
• Assist chefs with dish-up meals as needed
• Polish any silver or plate ware as needed.
• Maintain established cleaning schedule of kitchen and storage areas so that they are presentable at all times.
• Ensure all dirty linens are retrieved; sort linens for washing.
• Remove all trash from the kitchen and place in dumpsters.
• Participate in ‘deep clean’ and ‘preventive maintenance’ programs.
• Maintain presence during peak traffic periods.
• Communicate with other employees to ensure that Guest and employee requests and issues are addressed as needed. 
• Maintain proper control of keys and electronic key cards.
• Report any hazards, damage, or needed repairs.
• Monitor and control product, supply and labor costs using established methods to meet goals.

OTHER FUNCTIONS

• Maintain effective communication with all staff provide recognition to others. 
• Participate in meetings with staff to learn about incentive programs, new products and procedures, special events, etc.
• Ensure a healthy and safe work environment for co-workers and Guests.
• Resolve Guest complaints using Cafe procedures.
• Create a positive environment in which all employees have the ability to maximize their potential.
• Listen to comments, criticisms, and feedback from Guests, employees and managers to gain an understanding of strength and opportunity to improve personal/cafe performance.
• Work as a team to ensure we exceed guest expectations.
• Participate in Sound Check meetings on each shift.
• Always smile and offer a warm greeting to all.
• Present a professional image to employees, guests, and clients of the Cafe.
• Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock Cafes unique.
• Operate ethically to protect the image of Hard Rock.
• Utilize programs designed to help Save the Planet.
• Perform duties in accordance with company standards, policies, and guidelines, Federal and State Regulations.
• Perform additional duties as requested by Kitchen Manager(s).

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

Qualifications

Job Requirements include:

MINIMUM

• High school degree preferred and/or previous work experience in service for at least 1 year. 
• Ability to effectively deal with internal customers and staff, some of whom will require high levels of patience, tact, and diplomacy.
• Perform numerical operations using basic counting, adding, subtracting, multiplying or dividing. 
• Formulate and apply appropriate course of action for routine or familiar situations.

LANGUAGE SKILLS

• Comprehend and use basic language, either written or spoken, to communicate information and ideas.
• Ability to read and comprehend simple instructions, short correspondence and memos.
• Multiple language abilities preferred, basic English required.

SKILLS

• Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.
• Excellent time management, organizational and follow-up skills. Has the ability to set priorities, organize time, demonstrate initiative and work independently.

PHYSICAL DEMANDS

• Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of
• Ability to sit for extended periods of
• Ability to make repeating movements of the arms, hands, and
• Ability to express or exchange ideas verbally and perceive sound by
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10
• Ability to turn or twist body parts in a circular
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy