
Job DetailsJob Location: Lebanon, NH 03766Position Type: Full TimeSalary Range: $16.48 - $21.41 HourlyWe are a cooperative; cooperation is at the heart of everything we do. At our Co-op, we believe cooperation means creating space for everyone. We strive to bring individuals together from diverse backgrounds, cultures, and life experiences to achieve shared goals. We practice kindness and foster a workplace where respect, acceptance, equity, honesty, and belonging are more than values, they are lived every day.
Why? Because connection strengthens us. It helps us build the ecosystem we want to work in and be part of.
And…because kindness matters! Kindness nurtures community, and communities thrive when we all work together. If you’re passionate about community and making a difference, we’d love to work with you.
Position Overview:
Consistently provide a high level of customer service meeting the needs of the customer as well as the location. Assist in the daily operations of the department. Has or acquires the knowledge to efficiently complete the daily procedures needed for departmental success. Stocks, prepares, packages, and maintains product for specific areas for retail sales. Assist Supervisors when requested and/or required.
Essential Functions and Responsibilities:
Works in assigned department
Stocks assigned areas with available product, minimizing empty shelf space and shrink
Face accurately and neatly to maximize sales
Rotate stock to ensure freshest products are available and to inspect for quality and out of date products
Recognize the customers’ needs and take the initiative to react accordingly
Maintain extensive product knowledge
Exhibit teamwork by being flexible and dependable meeting the location and department needs
Knowledge of money buying and deposit procedure, assisting as needed or requested (Front End and Service Desk specific)
Answer, page, and transfer phone calls promptly and efficiently
Remain productive without direct supervision
QualificationsRequired Skills/Experience and Attributes:
High school diploma or equivalent
Ability to represent the Co-op in a positive manner
Ability to multi-task
Proficiency in ECRS POS system and processes
Set an excellent example for new employees
Proficiency in use of computer software, Office 365, Excel and Word
Successful completion of Co-op customer service training
Serve Safe certification acquired as needed
Excellent follow through
Attendance Requirements:
Flexible hours, including weekend and evening shifts. Availability to be scheduled to work any day of the week, according to department needs.
We are an Equal Opportunity Employer. Our employees are people with different strengths, experiences, and backgrounds. We share a common passion for our member-owned Co-op, communities, and for improving people's lives.
Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. Every point of view helps shape our success, and fostering inclusion is everyone's responsibility.
Member-owned consumer cooperative owned by over 27,000 area residents. Anyone can shop, member or not!
We run three full-sized supermarkets, one community market, two full-service auto service centers, an off-site production kitchen and off-site administrative offices. Together, our Co-op employs 342 Upper Valley residents with reported total sales of over $80 million in 2023 .
Founded in 1936, the Hanover Co-op is best known for our food stores, where we prioritize bringing locally grown and produced food and products to our members, as well as many fine grocery items. We work to make healthy food accessible and affordable for our members and community in store through our merchandising choices and programs like Double up Bucks. We take our responsibility in the food system and our local community very seriously-- building the resilient food system we want to see one day at a time.
Adding our second auto-service center in 2019 we now operate two full-service auto service centers in our Hanover, NH and Norwich, VT locations.
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