About this role
General Position Summary
This position is responsible for handling various customers’ requests and inquiries and assists existing and new customers to meet their requests.Handles carious accounts as Sales coordinator interacting with all departments and customer
Essential Job Functions
SALES/OPERATIONS
• Handles various phone call and e-mails from customers and overseas agent and offices.
• Handles and resolves various complaint and claims from customers.
• Coordinate inquiries and orders from customers and overseas agent with operation staff.
• Provide quotation to the customer and rates to other branches/overseas offices and corporate/global sales.
• Updates shipment status,provides quote, and prepares any necessary information and documents of import or export, ROA , Triangle shipments.
• Involves operation procedure for import,export, ROA and triangles shipments.
• Save pricing, shipping documents in the file of CargoWize .
• Managements of selling rate, buying rate for your assigned customers
• Management of past due report (AR report).
• Management of monthly activity report for customer and oversea office who requires
OTHER & MISCELLANEOUS DUTIES
• Seeks constant improvement, more efficient and less expensive ways and means in work processes.
• Performs special projects and other miscellaneous duties as assigned by supervisor / manager.
• Maintains high ethical standards in the workplace.
• Reports all irregular issues and problems to manager for solution.
• Maintains good communication with management, office staff members and outside contacts.
• Complies with all company policies and procedures.
• Responsible for maintaining a clean and safe working area.
Job Dimensions (skills, knowledge & abilities)
Essential Job Dimensions
Accuracy, Attendance & Punctuality, Attention to Detail, Clerical, Communication: Speaking, Reading and Writing in English, Confidentiality, Computer Usage, Diplomacy, Dependability/Reliability, Flexibility/Adaptability, Cargo Wise Initiative/Follow Through, Listening & Understanding, Math Skill (Basic), Multi-Tasking, Office Equipment Usage, Order Processing, Product Knowledge, Relation Building, Team Participation, Time Management, Typing Skill.
Qualifications
Education & Work Experience
• High school diploma or general education degree (GED);
• One to three years related experience and/or training.
Tools & Equipment
• General office equipment including phones, fax, copier, scanner, personal computer, etc.
• Software includes the use of Windows operating system, MS Office, CargoWise
• Any tools, equipments, software that are required to be used.
Certificates / Licenses
• Any certificate or training records that are required by each department, position/title, or government agency.
Supervisory Responsibilities
• No.
Work Environment & Physical Demands
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential job functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Work is typically performed in an office environment with moderate noise.
Business travel is not required for this position.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully the essential job functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this position, the employee is required to frequently sit and occasionally must stand, walk, use hands and fingers, and reach with hands and arms.
Specific vision abilities include the ability to read and analyze data in hard copy and on a computer screen, measure or identify using eyesight and adjust vision focus.
The above job description identifies the essential job functions and skills needed by the person or persons assigned to this position. These job functions and skills are not intended to be a complete and exhaustive list of all responsibilities, duties and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The information contained herein is subject to change at the company’s discretion.
Other facts
About Hankyu Hanshin Express usa Inc
Hankyu Hanshin Express is an industry-leading international logistics firm. Our vast array of comprehensive logistics solutions, from air, ocean and rail cargo transit, to innovative supply chain and P.O. management, are built to maneuver the complexities of today's global economy.
H2X has been a pioneer in the global logistics movement since our founding in 1948 by Hankyu Railways Company . Our early partnership with PanAm and subsequent air cargo agency agreement, revolutionized the international air freight industry.
Combing the ingenuity of our early years with over a century's worth of experience, our 20,000-plus member team in 150 locations, analyzes each customer's needs and delivers custom logistics strategies and solutions.
A member of the multi-billion dollar Osaka based, Hankyu Hanshin Toho Group, H2X, has the unique network and perspective of a diverse group of 350 companies whose interests range from real estate to cinema.
What you'll do
- The Sales & Customer Relations Coordinator is responsible for handling customer inquiries and requests, resolving complaints, and coordinating orders with operational staff. The role also involves managing customer accounts and maintaining communication with various departments.
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