• Contacts customers as needed for information gathering including receiving additional requests and following up on previous information and requests received.  Checks customer EDI system for additional information. 
• Contacts carriers and steamship or airlines to obtain arrival information.
• Issues arrival notices to customer and coordinates with customer’s customs broker as needed.
• Issues customs/in-bond paperwork and arranges delivery if needed.
• Sends emails as needed for urgent shipments to expedite breakdowns and release of cargo.   May send pre-alerts to retrieve shipments.
• Releases shipments upon receipt of original bill of lading and/or payment.
• Contacts trucking firms to arrange special delivery and handle POD.
• May notify broker for shipment arrival and document coordination.
• May require occasional work on Sundays (on rotation basis)

• Creates new files, inputs freight, terminal, document, com and any additional fees and charges; Requests checks as needed.
• Creates debit invoices for customers for provided invoices.  Issues invoices to customers.
• Assembles imports brokerage and breakbulk clearance documents for debit invoicing, customs and import files.
• Breaks down document pouches and consolidation shipments as needed; Prepares manifests as needed.
• Processes T.E. entries, prints delivery orders, prints authority to make entry letters, etc.
• Prepares calculations and reports as needed; Updates and maintains specified spreadsheets.
• Scans all documents and files documents.

• Any project that is assigned by supervisor/manager and/or the Company. 
• And any other task as assigned by supervisor/manager.　　
• Seeks constant improvement, more efficient and less expensive ways and means in work processes.
• Performs special projects and other miscellaneous duties as assigned by management. 
• Maintains high ethical standards in the workplace.
• Reports all irregular issues and problems to supervisors for solution.
• Maintains good communication with management, office staff members and outside contacts.
• Complies with all company policies and procedures. 
• Responsible for maintaining a clean and safe working area.

Job Dimensions (skills, knowledge & abilities)

Essential Job Dimensions 

Accuracy, Attendance & Punctuality, Attention to Detail, Clerical, Communication: Speaking, Reading and Writing in English, Confidentiality, Computer Usage, Diplomacy, Dependability/Reliability, Flexibility/Adaptability, Initiative/Follow Through, Listening & Understanding, Math Skill (Basic), Multi-Tasking, Office Equipment Usage, Order Processing, Product Knowledge, Relation Building, Team Participation, Time Management, Typing Skill.  

Qualifications

• High school diploma or general education degree (GED) 
• One to three months’ related experience and/or training.

• General office equipment including phones, fax, copier, personal computer, etc.
• Software includes the use of Windows operating system, MS Office.
• Any tools, equipment, software that are required to be used. 

• Any certificate or training records that are required by each department, position/title, or government agency. 

• None

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential job functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Work is typically performed in an office environment with moderate noise. 

Business travel is not required for this position. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully the essential job functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this position, the employee is required to frequently sit and occasionally must stand, walk, use hands and fingers and reach with hands and arms.  The employee may occasionally lift and/or move up to 25 pounds.   

Specific vision abilities include the ability to read and analyze data in hard copy and on a computer screen, measure or identify using eyesight and adjust vision focus.