·         Manages and coordinates customs clearance activities in the RLF Dept.

·         Ensures all policies and procedures are consistently administered.

·         Involves in hiring and training practices as needed

·         Ensure SOP’s exist for all clients and processes in the department

·         Ensure that personnel are properly trained and equipped with the knowledge to maintain a compliant environment

·         Performs role of subject matter expert when communicating with customers in a variety of settings

·         Manage Customs Coordinators in Department and contribute to a team environment with a balanced workload.

·         Lead or participates in corrective actions as necessary to mitigate the likelihood of revenue loss or compliance violations

·         Ensure that all import transactions meet compliance standards set forth by U.S. Customs regulations and other governmental agencies (ATF, EPA, FDA, etc.). 

·         Manage RLF Entry Writers, including Time Cards, Vacations, etc. in ADP.

·         Prepare certain reports, as requested by VP

·         Work closely with VP to make process changes that improve productivity and accuracy in the department

·         Perform Employee Performance Reviews

·         Ensure that Statements/entries are paid timely to avoid late files.

·         Work with branch offices and customers to ensure the smooth flow of entries

·         Ensure that all other government agency releases (especially FDA) are obtained PRIOR to giving release copies to breakbulk.

·         Make sure that all required GISTNET and other training is up to date.

·         Be mindful of ISO, C-TPAT, and other quality/security requirements when performing your job duties.

·         Work cohesively with branches to ensure proper duty amounts are billed to customer.

·         Ensure that high duty entries and statements are confirmed accurate before payment

·         Any other duties as may be determined by VP of Operations.

·         Responsible for daily supervision of RLF operations to ensure efficient allocation of resources and compliance with policies and procedures

·         Monitor and review employees’ work activities through individual meetings and group meetings to ensure that all work activities are proceeding smoothly to plan. 

·         Delegate and advises employees on work procedures and practices.

·         Motivate, develop and mentor employees for improved performance.

·         Communicates and coordinates information both in writing and orally on a regular basis with both management and staff. 

·         Seeks constant improvement, more efficient and less expensive ways and means in work processes.

·         Performs special projects and other miscellaneous duties as assigned by management. 

·         Maintains high ethical standards in the work place.

·         Reports all irregular issues and problems to supervisors for solution.

·         Maintains good communication with management, office staff members and outside contacts.

·         Complies with all company policies and procedures. 

·         Responsible for maintaining a clean and safe working area.

Job Dimensions (skills, knowledge & abilities)

Essential Job Dimensions 

Accounting, Accuracy, Attendance & Punctuality, Attention to Detail, Clerical, Communication: Speaking, Reading and Writing in English, Confidentiality, Computer Usage, Diplomacy, Dependability/Reliability, Flexibility/Adaptability, Initiative/Follow Through, Listening & Understanding, Math Skill (Basic), Multi-Tasking, Office Equipment Usage, Order Processing, Product Knowledge, Research, Relation Building, Team Participation.  

Qualifications

·         Associate’s degree (B.A.) or equivalent from two year college; or equivalent combination of education and experience.

·         Must have between one and two years of experience in a similar position.

·         General office equipment including phones, fax, copier, scanner, personal computer, etc.

·         Software includes the use of Windows operating system, MS Office.

·         Any tools, equipments, software that are required to be used. 

·         This position may require a certified U.S. Customs Brokers License.

·         Any certificate or training records that are required by each department, position/title, or government agency. 

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential job functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Work is typically performed in an office environment with moderate noise. 

Business travel is not required for this position. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully the essential job functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this position, the employee is required to frequently sit and occasionally must stand, walk, use hands and fingers and reach with hands and arms.  The employee may occasionally lift and/or move up to 25 pounds.   

Specific vision abilities include the ability to read and analyze data in hard copy and on a computer screen, measure or identify using eyesight and adjust vision focus.