High-Volume General Manager - Fayetteville
full-time•Fayetteville
About this role
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Hand & Stone Massage and Facial Spa Fayetteville located at 318 Glensford Dr, Fayetteville, NC 28314 is looking for a strong, results-focused leader. Our ideal candidate has 3 - 5 years of leadership experience, has proven success driving performance and sales results, is a responsible individual with exceptional communication skills, and has passion for building a positive culture. We are looking for someone interested in a long-term role with tremendous opportunity for professional growth. Prior spa industry experience or membership-driven sales experience is a plus. Our goal is to provide our valued members and guests with a world-class experience, and our General Managers are a critical link in ensuring that our clients' experience in our spa is nothing short of exceptional! Our GM's set the tone for the spa, coach and train the team to excellence, drive sales performance, and grow the business.
Benefits GALORE!
- Medical, Vision, Dental, Life, Supplemental Insurances
- 401K plan with 5% company match!
- Competitive compensation structure including base salary plus performance based bonuses
- Paid Time Off
- Service and product discounts
- Professional and safe working environment
- Opportunity for professional growth
- AND MORE!
As a General Manager, you will
- Provide an excellent customer experience to all clients through the answering of phone calls, setting appointments, greeting clients and membership sales and management
- Oversee and manage daily operations of the Spa
- Manage and drive spa sales performance
- Recruit, hire, and develop talented spa professionals
- Train, monitor, and coach performance
- Membership education and sales - including sales goals and incentives
- Passionately promote products and services
- Communicate with Service Provider team and maximize appointment book
- Find opportunities for grassroots marketing and local community connections
- Administrative duties including reporting, P&L analysis, payroll, cash handling, inventory and ordering, etc.
Role Requirements
- Proven passion for communicating with people
- Capability to work flexible hours including nights, weekends and holidays
- Ability to occasionally travel for training sessions, conferences, meetings with clients, or other business-related activities
- Excellent verbal and written communication skills
- A fast learner, with a positive attitude
- Comfortable in a fast-paced, high-volume environment.
- Computer proficiency; knowledge of retail/appointment booking computer systems is a plus
- A strong team player with the ability to work independently under minimal supervision
- Exceptional organizational skills, including attention to detail and multitasking
- Critical thinking skills, including customer conflict resolution
About FGG Spa, LLC
FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 60 locations across 8 states. We have locations in New Jersey, Pennsylvania, Delaware, Maryland, Virginia, North Carolina, Tennessee, and Florida. The size of our organization allows us to offer benefits that other family-owned businesses are not able to provide to their teams, but at the core of our company and our company culture, we are still a family-owned operation. We are in the people business, and our people come first!
We can’t wait to meet you!
Other facts
Tech stack
Leadership,Communication,Sales Performance,Customer Experience,Team Development,Organizational Skills,Conflict Resolution,Critical Thinking,Marketing,Coaching,Training,P&L Analysis,Inventory Management,Appointment Booking,Customer Service,Multitasking
About Hand & Stone - 318 Glensford Dr - Fayetteville, NC
Hand & Stone is a national franchise that specializes in massage, facial, and hair removal services. With over 550 locations across the country, Hand & Stone is a leader in the membership-based spa service industry. FGG Spa, LLC is a growth-focused franchisee. We currently own and operate locations in New Jersey, Pennsylvania, Delaware, Maryland, Virginia, Florida, North Carolina and Tennessee, and we are still growing! The size of our organization allows us to offer benefits that other family-owned businesses are not able to provide to their teams. We offer a great compensation and onboarding package, while maintaining an amazing spa culture focused on our client experience and team wellbeing with a "family" vibe. We are in the people business, and our people come first, both our clients and our teams!
We are always looking to add talented Massage Therapists, Estheticians, and Sales Professionals to our expanding teams. We have opportunities for both Full Time and Part Time team members.
Team size: 1,001-5,000 employees
Website: https://fggspallc.com
LinkedIn: Visit
Industry: Wellness and Fitness Services
Founding Year: 2014
What you'll do
- As a General Manager, you will provide an excellent customer experience and oversee daily operations of the spa. You will manage and drive spa sales performance while recruiting and developing talented spa professionals.
Ready to join Hand & Stone - 318 Glensford Dr - Fayetteville, NC?
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Frequently Asked Questions
What does a High-Volume General Manager - Fayetteville do at Hand & Stone - 318 Glensford Dr - Fayetteville, NC?
As a High-Volume General Manager - Fayetteville at Hand & Stone - 318 Glensford Dr - Fayetteville, NC, you will: as a General Manager, you will provide an excellent customer experience and oversee daily operations of the spa. You will manage and drive spa sales performance while recruiting and developing talented spa professionals..
Why join Hand & Stone - 318 Glensford Dr - Fayetteville, NC as a High-Volume General Manager - Fayetteville?
Hand & Stone - 318 Glensford Dr - Fayetteville, NC is a leading Wellness and Fitness Services company.
Is the High-Volume General Manager - Fayetteville position at Hand & Stone - 318 Glensford Dr - Fayetteville, NC remote?
The High-Volume General Manager - Fayetteville position at Hand & Stone - 318 Glensford Dr - Fayetteville, NC is based in Fayetteville, North Carolina, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the High-Volume General Manager - Fayetteville position at Hand & Stone - 318 Glensford Dr - Fayetteville, NC?
You can apply for the High-Volume General Manager - Fayetteville position at Hand & Stone - 318 Glensford Dr - Fayetteville, NC directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Hand & Stone - 318 Glensford Dr - Fayetteville, NC on their website.