About this role
EDUCATION:
A bachelor’s degree is preferred.
EXPERIENCE:
Clinical operations experience
Epic end-user or application support experience
Experience supporting clinical applications or healthcare environments.
Epic certification is preferred.
JOB RESPONSIBILITIES:
Act as the main support contact for the application's end-users, addressing and resolving any issues that arise.
Collaborate with various teams to identify and resolve issues impacting application performance and user experience.
Guide workflow design, system build, and testing, and tackle technical challenges associated with Epic software.
Manage system changes as per user requests and organizational needs.
Function as a liaison between end-users, Epic implementation staff, and business stakeholders to ensure system functionality meets business requirements.
Maintain regular communication with Epic representatives and participate in weekly project team meetings.
Engage with the business community and end-users to understand operational needs and direct workflow configurations.
Lead training initiatives and support end-users with troubleshooting and problem-solving.
Consistently review project status and issues with leadership, ensuring project deliverables and timelines are met.
Conduct weekly team meetings to discuss project deliverables, shared issues, user concerns, budget, and milestones.
WORKING CONDITIONS:
Fast-paced office environment.
After hours, weekend, and holiday work will occasionally be required as determined by the Manager of Medical Informatics to support software/hardware patches, upgrades, downtimes, and potential disasters.
Work requires regular speed, accuracy, and adeptness to operate a limited range of equipment.
Work requires handling light and simple weight material and equipment. Visual activity requires the ability to tolerate prolonged periods of close computer screens.
EQUIPMENT / WORK AIDS / LICENSURE:
Epic certification is preferred and will be required. Candidates will receive comprehensive training at Epic and must complete certification and tests to gain in-depth knowledge of the software.
Some Epic application analyst roles may require a RN, Pharm. D., Licensed Medical Technologist, or other clinical certification depending on the areas supported.
Other facts
About Halifax Health
Halifax Health is the community's healthcare leader serving our residents and visitors in Volusia County for over 95 years. As the area's only Level II Trauma Center, only Comprehensive Stroke Center and only Level III Neonatal ICU, we are committed to providing exceptional care to all those who come here. We strategically partner with only the best such as our partnership with Brooks Rehabilitation, the highest experts in their field, in Inpatient Rehabilitation, Outpatient Rehabilitation and Pediatric Therapy. We also partner with University of Florida Health/Shands offering the highest rated programs in the State of Florida with our Heart and Vascular Surgery and our Neurosurgery programs.
What you'll do
- The Epic Analyst will act as the main support contact for end-users, addressing and resolving issues while collaborating with teams to enhance application performance. They will guide workflow design, manage system changes, and lead training initiatives to support end-users effectively.
Ready to join Halifax Health?
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