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Contact Centre Manager - Service
full-time•Bolton
About this role
As Contact Centre Manager – Service, you’ll have full responsibility for the UK Service Operation, delivering key metrics and efficiencies through supportive leadership and performance management. You’ll ensure your team leaders are engaged with our transformational journey and are supported in the successful adoption of change programs, resulting in improved colleague engagement and NPS scores
You will be supporting and developing the team, inspiring them and ensuring that engagement and customer NPS are at an all time high. Your authentic leadership style and proactive nature will mean that you’re able to promote continuous improvement throughout our contact centre.
Benefits:
Excellent basic salary
Working 37.5 hours per week on a set shift pattern (including weekends)
No late working, our contact centre closes at 6pm
30 days annual leave per annum, plus Christmas Day, Boxing Day and New Years' Day
Employee Assistance Program
Brilliant staff discounts on products
Access to Reward Gateway which offers a wide range of retailer discounts including holidays and high street stores, entertainment and days out!
A social committee which organises nights out and fundraising events
Free onsite parking
Discounted gym membership
You'll have a proven track-record of creating and embedding a customer centric culture within a medium or large sized contact centre operation. You'll have experience of motivating, coaching and developing team leaders as well as the ability to delegate and monitor performance against agreed KPIs.
With an authentic leadership style, you'll possess a continuous improvement focused mindset with a true desire to create a best in class contact centre.
If you are a customer service manager / contact centre manager with experience in leading a customer service contact centre operation within a medium to large sized business then we want to hear from you.
With the strength of our brands behind you, a culture of high-performance that motivates you and the freedom to drive your career your way, our shared ambition will inspire you and delight every customer. Our future. In your hands. Apply now.
Our commitment to diversity and inclusion helps ensure the ideas, perspectives and experiences of all colleagues supports a culture of learning and attracts world-class talent. We welcome applications from all sections of the community and candidates will be equally assessed and selected based on objective criteria. We reserve the right to close this role prior to the advertised closing date should a suitable applicant be found.
To find out more about what it’s like to work here, visit our careers site: https://corporate.haier-europe.com/en-gb/careers/
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What you'll do
- As Contact Centre Manager – Service, you will be responsible for the UK Service Operation, focusing on delivering key metrics and efficiencies. You will support and develop team leaders, ensuring high engagement and customer satisfaction.
About Haier Europe
Haier Europe is part of the Haier Smart Home, the No. 1 company globally in major appliances and among the Fortune's Global 500 and World's Most Admired Companies. Haier Smart Home has a network of 10 R&D centers, 71 research institutes, 35 industrial parks, 143 manufacturing centers and a sales network of 230,000 nodes around the world.
We are the world's only IoT Ecosystem Brand that has been ranked in the Kantar BrandZ Top 100 Most Valuable Global Brands for 5 consecutive years. We also ranked as the #1 Global Major Appliances Brand according to Euromonitor International for 15 consecutive years.
In 2023, we achieved revenues of approximately € 33.6 billion. In Europe, under our high-end brands, including Candy, Haier and Hoover, we are designing the new era of living by offering our household solutions and scenarios to over 45 markets in Europe and beyond. Haier Europe is headquartered in Vimercate (MB), Italy. More information is available on corporate.haier-europe.com.
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Frequently Asked Questions
What does a Contact Centre Manager - Service do at Haier Europe?
As a Contact Centre Manager - Service at Haier Europe, you will: as Contact Centre Manager – Service, you will be responsible for the UK Service Operation, focusing on delivering key metrics and efficiencies. You will support and develop team leaders, ensuring high engagement and customer satisfaction..
Is the Contact Centre Manager - Service position at Haier Europe remote?
The Contact Centre Manager - Service position at Haier Europe is based in Bolton, England, United Kingdom. Contact the company through Clera for specific work arrangement details.
How do I apply for the Contact Centre Manager - Service position at Haier Europe?
You can apply for the Contact Centre Manager - Service position at Haier Europedirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.