Technical Support Engineer

<div class="content-intro"><p class="p1">HackerRank helps thousands of companies like OpenAI, NVIDIA,<strong>&nbsp;</strong>and<strong>&nbsp;</strong>Amazon hire developers based on their skills vs. pedigree, and also nurtures a community of millions of developers to upskill themselves to become next-gen developers.</p> <p class="p1">The people at HackerRank care deeply about their work and have an extremely intense work ethic. In many companies, speed &amp; quality is a tradeoff. At HackerRank, it’s not -- we expect you to ship in about half the time that most competent people think is possible while maintaining a standard of quality you’d proudly sign your name on. The only way to make this happen is if you truly love your craft and are deeply committed to growth.</p></div><p><strong>About the role</strong></p> <p>As a Technical Support Engineer, you’ll support customers using HackerRank’s products and platform. You’ll investigate and resolve complex issues, work closely with engineering and product teams, and help customers maximize the benefits of our technology. Your work will enhance reliability, reduce friction, and make HackerRank more user-friendly for everyone.</p> <p><strong>What you’ll do</strong></p> <ul> <li>Troubleshoot and resolve issues across the HackerRank platform, including web applications, APIs, ATS integrations, and developer tools.</li> <li>Collaborate with engineering teams to reproduce issues, identify root causes, and validate fixes.</li> <li>Guide customers through SSO (SAML/OIDC) and SCIM integration setup, primarily with Okta and other IdPs. standards, such as SAML and SCIM.</li> <li>Exhibit exceptional ownership and communication skills, clearly and confidently engaging with customers through tickets and live Zoom sessions.</li> </ul> <p><strong>Who you are</strong></p> <ul> <li>2+ years of experience in a technical support or product support role for a SaaS platform.</li> <li>Able to debug full-stack web applications and use developer tools effectively.&nbsp;&nbsp;</li> <li>Skilled with SQL, REST APIs, and tools like Postman, Insomnia, or cURL.</li> <li>Basic coding skills, can use Python or Ruby for automation or simple data validation tasks.</li> <li>Comfortable using IDEs such as VS Code, IntelliJ, or PyCharm for testing and debugging.</li> </ul> <p><strong>Even better if you&nbsp;</strong></p> <ul> <li>Have a background in HR tech, developer tools, or assessment platforms.</li> <li>Can build scripts and tools that accelerate and standardize troubleshooting.</li> <li>Are familiar with AWS or GCP and observability tools such as New Relic.</li> </ul> <p><strong>You will thrive in this role if</strong></p> <ul> <li>Communicate clearly and stay calm under pressure.</li> <li>You exhibit a strong sense of ownership, knowing there are no handoffs.&nbsp;</li> <li>Take pride in helping customers and teammates succeed.</li> <li>You are curious, passionate, and do not tolerate inefficiency</li> </ul><div class="content-conclusion"><p><strong>Want to learn more about HackerRank?</strong>&nbsp;Check out&nbsp;<a href="http://hackerrank.com/">HackerRank.com</a>&nbsp;to explore our products, solutions and resources, and dive into our story and mission&nbsp;<a href="https://www.hackerrank.com/about-us/">here</a>.</p> <p>HackerRank is a proud equal employment opportunity and affirmative action employer. We provide equal opportunity to everyone for employment based on individual performance and qualification. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.&nbsp;</p> <p><a href="https://www.linkedin.com/company/hackerrank/">Linkedin</a> | <a href="https://twitter.com/hackerrank">X</a>&nbsp;|<a href="https://www.linkedin.com/company/hackerrank/">&nbsp;</a><a href="https://blog.hackerrank.com/?utm_medium=email&amp;utm_content=signature">Blog</a>&nbsp;|&nbsp;<a href="https://www.instagram.com/hackerrank?igsh=MWNid2d6aWlxYnl0OQ==">Instagram</a>&nbsp;|&nbsp;<a href="https://www.instagram.com/lifeathackerrank?igsh=eDFta3owaTJsbW5x">Life@HackerRank</a></p> <p><em>Notice to prospective HackerRank job applicants:</em></p> <ul> <li><em>Our Recruiters use @hackerrank.com email addresses.</em></li> <li><em>We never ask for payment or credit check information to apply, interview, or work here.</em></li> </ul></div>