Overview

Our team members are the heart of what makes us better.

 

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

 

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

 

Assists Managers and/or Supervisors and staff to communicate information essential to the routine and non-routine daily operation of the department in an effective interdisciplinary collaborative manner to enhance customer satisfaction. Performs business functions in a multi-skilled environment, utilizing standard office equipment and basic or specialized software applications to provide services. Participates in departmental activities to enhance safety, quality, efficiency and access of rehabilitative and fitness services.

Responsibilities

A day in the life of a at Hackensack Meridian Health includes:

 

 Access:

• Demonstrates knowledge of patient departmental billing/charges for rehabilitation or membership programs (sales, retention and recruitment) for fitness
• Customer Satisfaction: Actively engages customers in a warm and friendly way in an effort to 'make their day'.
• Data Entry Accuracy: Initiates and accurately completes assigned reports (at the Supervisor/Manager level) within defined time frame (e.g.: daily statistics, data requests, record review, monthly statistics, departmental meeting minutes, transcription).
• Insurance Verification: Obtain patient benefit coverage, accurate documentation of coverage and communication of suck with team members and patient.

Office Skills:

• Copy, file and collage data accurately as per departmental functions and requests.
• Performance Improvement: Participates in the review, analysis and implementation of procedures to maximize the department's operating efficiency. 
• Phone and Interpersonal Skills: Smiles and makes eye contact. Chooses attitude by being present when answering phones by third ring and using the approved script
• Record Keeping: Inputs/extracts data as assigned, offering methods to do so in accurate, efficient manner. 
• Resolving Issues: Demonstrates initiative in patient/member problem resolution within the scope of authority from front line to Supervisor/Manager level.

Scheduling:

• Establish, coordinate and maintain schedules as assigned with responsibility for anticipating changes or potential conflicts (e.g.: Supervisor's appointments, patient schedules, meetings).
• Workload Accountability: Completes business documentation pertaining to department according to task list and requests (e.g.: ordering of supplies, time and attendance, patient charging, registration or membership and/or departmental logs).
• Other duties and/or projects as assigned.
• Adheres to HMH Organizational competencies and standards of behavior.

Qualifications

Education, Knowledge, Skills and Abilities Required: 

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Ability to delegate, prioritize, think independently, be adaptable, and manage time efficiently. 
• Strong organizational skills.
• Excellent written and verbal communication skills. 
• Proficient computer skills that may include but are not limited to Microsoft Office and/or Google Suite platforms.

Education, Knowledge, Skills and Abilities Preferred:

• Secretarial experience in a hospital environment.
• Knowledge of medical terminology and hospital policy/procedures.
• Bilingual: English/Spanish 

If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!

Starting Minimum Rate

Minimum rate of $20.32 Hourly

Job Posting Disclosure

HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to: Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness. Experience: Years of relevant work experience. Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training. Skills: Demonstrated proficiency in relevant skills and competencies. Geographic Location: Cost of living and market rates for the specific location. Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization. Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered. Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.