Summary
Location
Salford
Type
full-time
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About this role
Imagine Yourself…
Conducting cutting-edge research in electroanalytical chemistry to improve water quality
Collaborating with a cross-functional team of engineers, marketers, and quality experts
Growing your expertise in a leading global water quality company
At Hach, You Can Make a Difference
At Hach (www.hach.com), a Veralto company, we ensure water quality for people around the world. Our founding vision is to make water analysis better—faster, simpler, greener, and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.
As part of our team, you’ll contribute to a company that values innovation, collaboration, and professional growth. Motivated by the highest stakes of climate change and global health, we are working together to find new technologies that ensure water safety and sustainability.
We offer:
Hybrid - Flexible working hours with a 37.5 hours week (3 days in the office/2 days working from home).
Career coaching and development opportunities.
A strong team with many years of service that is looking forward to working with you.
The Service Support Specialist is responsible for proactively interacting with customers over the phone or via email to identify needs and determine appropriate action or escalate for further review and will be based in our Salford Quays office in Manchester, with opportunity to work remotely from home up to two days per week as per company policy.
In this role, a typical day will look like this:
Manage bespoke Case Management System
Create work orders for repairs and maintenance
Create offers for repairs and maintenance in our ServiceMax system
Create contracts for bench service
Investigate service finance queries, Create credit notes and re-invoicing
Collaborate with other Service Sales Representatives and Sales teams to improve processes and engage in department Key Performance Indicators (KPIs) through visual management and countermeasures where appropriate
The essential requirements of the position include:
Fluent or native level in English.
Prior 3 years progressive administrative experience in a business-to-business environment.
Experience working with various administrative systems and confident use of PC and software (Office package).
At Hach, we ensure water quality for people around the world, and every associate plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.
As part of our team, you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs. You’ll also belong to a respectful and collaborative community that fosters career growth and professional development. You’ll be supported by resources that make a positive difference in your life because, at Hach, we value your authenticity and want your talents to shine.
Motivated by the highest possible stakes of climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment.
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
Unsolicited Assistance
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
Other facts
About Hach
At Hach, we ensure water quality for people around the world, and every associate plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.
As part of our team, you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs. You’ll also belong to a respectful and collaborative community that fosters career growth and professional development. You’ll be supported by resources that make a positive difference in your life because, at Hach, we value your authenticity and want your talents to shine.
Since our founding, we have led the industry in developing innovative solutions to help our customers analyze their water more efficiently and more effectively. Hach products can be found around the globe in a wide range of lab, field, and in-process uses in municipal and industrial facilities. Hach analytics solutions are designed to give operators and managers confidence in the many decisions they make to ensure compliance, improve energy efficiency, and reduce waste in production, product quality, and utilities management. We provide the best-in-class products, industry leading experts, and local support to help our customers manage their water.
What you'll do
- The Service Support Specialist is responsible for proactively interacting with customers to identify needs and determine appropriate actions. This includes managing a Case Management System, creating work orders, and collaborating with sales teams to improve processes.
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