About this role
H2O Innovation is a smart water treatment solutions company. We simplify water treatment by integrating state-of-the-art technologies to solve water challenges for good with our team of trusted experts. Our mission is to provide services on an international scale, in a people-oriented, caring environment that fosters professional and personal growth. Be part of our talent pool and grow with H2O!
Join us at H2O Innovation as a Customer Service Specialist based in Swanton, Vermont! As a vital member of our procurement team, you'll spearhead exceptional customer and supplier service while seamlessly managing administrative duties.
The benefits
Overall remuneration including;
- Collective Health Insurances;
- 401K Plan;
- 11 statutory holidays each year;
- Share Purchase Plan;
- Three (3) weeks of vacation per year;
- Five (5) wellness days per year.
The Day-to-Day
- Interacts with customers via telephone, e-mail or in person to provide support and information on our products and services;
- Is main point of contact for walk-in customers in our retail establishment;
- Collects and enters orders into our ERP system for new or additional products and services;
- Uses knowledge of specific product or service to answer inquiries or to forward to the appropriate staff member;
- Ensures that appropriate actions are taken to resolve customers problems and concerns and the resolution is recorded;
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints or comments.
The Skills We Are Looking for
- Must be proficient in enterprise software and other related programs such as MS Office (Excel, Word, Outlook);
- Excellent communication skills including active listening;
- Must be service oriented and able to resolve issues;
- Ability to learn our products and their uses;
- Excellent organizational skills and attention to detail;
- Ability to maintain confidential and meticulous records.
#ZR
#INDEED
Other facts
About H2O Innovation Inc.
From our founding more than 20 years ago, innovation is what has driven the organization. H2O Innovation is a water solutions company focused on providing best-in-class technologies and services to our customers.
The Corporation’s activities rely on five pillars: (i) Water Technologies & Services (WTS) applies membrane technologies and engineering expertise to deliver equipment and services to municipal and industrial water, wastewater, and water reuse customers, (ii) Specialty Products (SP) is a set of businesses that manufacture and supply a complete line of specialty chemicals, consumables, and engineered products for the global water treatment industry, (iii) Operation & Maintenance (O&M) provides contract operations and associated services for water and wastewater treatment systems; (iv) Water Infrastructure Development (WID) is developing WaterHubs, through performance financing, our turn-key projects can be designed, built and operated at no upfront capital expense to our clients, and (v) Maple and Agri-food, offering a complete line of equipment dedicated to maple syrup production and the agri-food industry.
What you'll do
- The Customer Service Specialist will interact with customers to provide support and information on products and services, while also managing administrative duties. They will be the main point of contact for walk-in customers and will ensure customer issues are resolved effectively.
Ready to join H2O Innovation Inc.?
Take the next step in your career journey