Summary
Location
Miami
Type
full-time
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About this role
We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block!
What you'll do...
As an Operations Admin, you will be responsible for providing district(s) operational and hiring support, ordering supplies, and general administrative duties as related to the overall office’s operations.
Day to day you'll…
Provide seasonal hiring support in the H&R Block applicant tracking system and administrative support to the District Operations Coordinator (DOC) supporting the overall district(s) offices
Provide hands on Tax Office Associate support with Preparer Tax Identification Number (PTIN) renewal/payment
Receive communication (written, telephone and electronic) from offices who have a concern or a need around supplies, facilities, or support; document nature of problem, research solutions, and resolves issues or escalate to DOC, Company Support Manager (CSM), or District General Manager (DGM) as needed
Communicate with DOC/DGM/Field Associates around Administrative Support Tasks
Source vendors for local facility tickets and set up with approved payment process
Review and verify invoices and prepare payment in Coupa and/or corporate credit card expense for the DOC’s approval
Maintain a technical working knowledge of systems used to support district(s) i.e. Microsoft Teams and Microsoft Suite applications including virtual tools; may include internal systems
Attend training related to the effective and efficient performance of job duties
Other duties as assigned by the DOC or in partnership with the CSM
What you'll bring to the team...
Education:
- High school diploma or equivalent
- Ability to communicate clearly and calmly on the telephone, email, and chat and use effective customer service techniques with associates who may be under stress
- Ability to work independently with minimal supervision
- customer service experience
- Demonstrated decision making, analytical, and problem-solving skills
- Demonstrated organization, prioritization, and project coordination skills
- Effectively demonstrate oral, written, and interpersonal communication skills; ability to interact with all levels of associates
- Effective time management and organization skills with the ability to handle multiple priorities
- Experience working with Windows Environment
- Some experience, or ability to learn to support Microsoft operating systems, networking connectivity, computer peripheral equipment, software applications, and remote tools
It would be even better if you also had...
Work Experience:
- 1-3 years administrative experience
Why work for us
Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being.
Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com.
Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.
Other facts
About H&R Block
H&R Block’s purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We’ve been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we’ve prepared approximately 800 million tax returns and grown to have approximately 12,000 offices throughout the United States and around the world. We know that tax needs and situations change from year to year. That’s why we offer new and innovative ways to prepare and file taxes so clients can choose what suits them best.
We are a people company first and a tax company second. With this in mind, we deliver care in every interaction, conversation, and at each touchpoint. That’s how we build long-lasting relationships with clients, communities, and associates.
People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it's because our company still has the feeling of ‘family’ serving as the foundation for our associates and franchisees who bring our purpose to life each day. Maybe it’s how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it’s all those things, and much more.
Our ideas are rooted in unique and diverse perspectives fueled by curiosity and creativity. We’re not afraid to try new things, and never rest on past success. We are passionate in the way we advocate for each other, for our clients, and most importantly, we not only say we are better together…we truly believe it!
What you'll do
- As an Operations Admin, you will provide operational and hiring support for district offices, manage supplies, and perform general administrative duties. You will also assist with hiring processes and resolve issues related to office operations.
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