Summary
Location
United States
Salary
$0k - $0k
Type
full-time
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About this role
We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block!
What you'll do...
The Operations and Testing Associate plays a dual role in ensuring operational efficiency and product quality. This position supports day-to-day business operations while actively participating in product testing and quality assurance processes. The ideal candidate is detail-oriented, analytical, and comfortable working across multiple teams to maintain smooth workflows and high product standards.
Day to day, you’ll...
- Assist in planning and executing operational procedures and workflows.
- Monitor and track operational performance, identifying and resolving issues promptly.
- Maintain accurate records, databases, and documentation for compliance and reporting.
- Conduct functional, usability, and regression testing on products and features.
- Perform daily sanity checks and assist in automated and manual testing processes.
- Document test results, report defects, and collaborate with development teams for resolution.
- Support user acceptance testing (UAT) and provide feedback for continuous improvement.
- Collect and analyze operational and testing data to identify trends and improvement areas.
- Prepare reports on KPIs, defect rates, and operational efficiency for management review.
- Recommend process enhancements for both operations and testing workflows.
- Other duties as assigned.
What you'll bring to the team...
- 1–3 years of experience in operations or QA/testing roles.
- Strong organizational and multitasking skills.
- Familiarity with testing tools and frameworks
- Excellent communication and problem-solving abilities.
- Proficiency in Microsoft Office and data analysis tools.
It would be even better if you also had...
- Technical proficiency in multi-user systems.
- Customer service and/or internal Help Desk-type experience.
- Demonstrated ability to multi-task in a high-activity environment.
Why work for us
Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being.
Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com.
Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.
Pay Range Information
The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.
Pay Range
$16.06 - $24.09/Hr.
Other facts
About H&R Block
H&R Block’s purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We’ve been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we’ve prepared approximately 800 million tax returns and grown to have approximately 12,000 offices throughout the United States and around the world. We know that tax needs and situations change from year to year. That’s why we offer new and innovative ways to prepare and file taxes so clients can choose what suits them best.
We are a people company first and a tax company second. With this in mind, we deliver care in every interaction, conversation, and at each touchpoint. That’s how we build long-lasting relationships with clients, communities, and associates.
People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it's because our company still has the feeling of ‘family’ serving as the foundation for our associates and franchisees who bring our purpose to life each day. Maybe it’s how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it’s all those things, and much more.
Our ideas are rooted in unique and diverse perspectives fueled by curiosity and creativity. We’re not afraid to try new things, and never rest on past success. We are passionate in the way we advocate for each other, for our clients, and most importantly, we not only say we are better together…we truly believe it!
What you'll do
- The Operations and Testing Associate ensures operational efficiency and product quality by supporting day-to-day business operations and participating in product testing. Responsibilities include monitoring performance, conducting testing, documenting results, and recommending process enhancements.
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