Summary
Location
Miami
Type
full-time
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About this role
We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block!
What you'll do...
At H&R Block, your contributions will go far beyond any job description. When you join our team, you’ll add to the momentum of a forward-thinking company - one that defined an industry and is now leading its transformation.
As a District Operations Coordinator, you’ll be responsible for all operational and administrative activities for company-owned tax offices and may support multiple District General Managers (DGM) in a matrix management structure. You’ll need a strong ability to deliver actionable results that will enable the company to achieve strategic business objectives.
The DGMs will look to you for consistent and effective weekly communication during scheduled 1:1s. This communication should include updates on shared goals including but not limited to: hiring and onboarding of associates (Ready to Serve), 8-week breaks, availability, vacation incentives, associate’s ability to work in multiple locations, real estate projects, financial reviews, supply orders, facility issues, visibility items, office readiness, classrooms, staffing by office (hiring tracker review), and pre-season staffing.
- Hire and provide leadership for assigned Operational Administrative Assistants and Operations Specialists by setting and managing against performance goals, coaching, and providing development opportunities
- Manage labor and productivity to budget and business demand
- Ensure team submits timely and accurate expense reports
- Support DGM(s) through consistent and effective communication, providing updates on all operations, initiatives, and known issues
- Manage office readiness, partnering with Lead Field System Technicians to facilitate office readiness planning, location set up and tear down, real estate projects, and office upgrades
- Ensure all supplies are available to assigned offices
- Execute planograms, ensure office standards are consistently met, and manage supply ordering and distribution
- Prepare for hiring and onboarding (Ready to Serve) by assisting with hiring fairs and recruitment events
- Track and resolve issues with hiring status, offer letters, pay rate exceptions, I-9 compliance, Preparer Tax Identification Number (PTIN) applications, training requirements, and furloughs
What you'll bring to the team...
- Bilingual in English and Spanish; must be able to communicate professionally with clients and internal teams
- High school diploma or equivalent
- Ability to adapt to change and thrive in dynamic environments
- Effective time management and organization skills with the ability to handle multiple priorities
- Expertise in strategic thinking and planning to drive team success
- 3 years minimum related work experience
- Proficient in problem-solving and making informed decisions
- Strong ability to communicate effectively and build partnerships
- Strong leadership and team management skills
- 1-3 years supervisory/management experience
Why work for us
Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being.
Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com.
Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.
Other facts
About H&R Block
H&R Block’s purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We’ve been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we’ve prepared approximately 800 million tax returns and grown to have approximately 12,000 offices throughout the United States and around the world. We know that tax needs and situations change from year to year. That’s why we offer new and innovative ways to prepare and file taxes so clients can choose what suits them best.
We are a people company first and a tax company second. With this in mind, we deliver care in every interaction, conversation, and at each touchpoint. That’s how we build long-lasting relationships with clients, communities, and associates.
People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it's because our company still has the feeling of ‘family’ serving as the foundation for our associates and franchisees who bring our purpose to life each day. Maybe it’s how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it’s all those things, and much more.
Our ideas are rooted in unique and diverse perspectives fueled by curiosity and creativity. We’re not afraid to try new things, and never rest on past success. We are passionate in the way we advocate for each other, for our clients, and most importantly, we not only say we are better together…we truly believe it!
What you'll do
- As a District Operations Coordinator, you will manage operational and administrative activities for company-owned tax offices and support multiple District General Managers. You will ensure effective communication, manage office readiness, and oversee hiring and onboarding processes.
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