About this role
Company Description
Job Description
WHAT YOU’LL DO
Our Transport Teams are centralized into three local hubs across Europe, known as Cluster Transport Operations Centers (CTOCs), located in the Poznań area (Poland), Madrid area (Spain), and Stockholm (Sweden). These centers enable collaborative resource pooling, centralized expertise, and a unified approach to managing all markets from a cluster-wide perspective — maximizing synergies across the network and strengthening stakeholder alignment.
As Transport Operations Center Manager, you’ll lead cluster-level transport operations, ensuring daily efficiency, long-term strategic alignment, and strong collaboration across teams and stakeholders. Your main responsibilities will include:
- Leading the transport operations team in line with regional goals, ensuring cost efficiency, service reliability, and compliance.
- Developing and executing short-term operational plans, balancing resources and service quality.
- Overseeing project implementation and acting as the main escalation point for operational challenges.
- Coaching and developing team members, fostering engagement, inclusion, and continuous improvement.
- Managing budgets and tracking transport-related costs to meet financial targets.
- Building strong relationships with internal and external stakeholders to ensure alignment and smooth communication.
- Identifying opportunities to improve processes and workflows.
- Monitoring key performance metrics such as delivery reliability, cost control, and system efficiency.
WHO YOU’LL WORK WITH
You’ll collaborate closely with cross-functional teams and key stakeholders to ensure smooth and efficient transport operations. Your main collaboration partners will be:
- Regional Controlling
- Regional Transport Operations Team
- DC Management Teams
- External transport service providers
- Internal operations and project teams
- Local Sales Market Management
Qualifications
WHO YOU ARE
We are looking for people with…
- Proven deep expertise in transport operations, logistics processes, and performance management
- A strategic and analytical mindset, with the ability to balance long-term planning and daily operations
- Strong problem-solving and decision-making skills, especially in resolving escalations and mitigating risks
- Solid financial acumen, including experience in budget management and cost tracking
- A proven track record of building strong relationships with internal teams and external partners
- Experience leading cross-functional teams and driving collaboration
- A background in implementing solutions that improve operational efficiency and cost-effectiveness
And people who are…
- Strategic thinkers with a clear view of operational impact and long-term goals
- Collaborative and inclusive, fostering strong team dynamics and stakeholder alignment
- Adaptable professionals who embrace change and continuous improvement
- Confident and self-aware, with a strong sense of ownership and accountability
- Committed to delivering results while supporting team development and engagement
Additional Information
JOIN US
This is a full-time role located in the Poznań area (Poland) with a local contract. The Transport Operations Center Manager is reporting to the Regional Transport & Trade Operations Manager. Sounds interesting? Apply by sending in your CV in English as soon as possible, but no later than 01.02.2026. Due to data policies, we only accept applications through the career page.
*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.
Other facts
About H&M Group
Founded in 1947, H&M Group is a global design company with ~4,702 stores in 76 markets and 56 online markets. At H&M Group, we believe in making great design available to everyone. It’s essential in everything we do. Our family of brands and business ventures offer customers around the world a wealth of fashion, beauty, accessories and homeware, as well as modern menus with fresh and local produce at some of the brands’ in-store eateries.
But design is so much more than just products; it’s about clever design processes, efficient product flows, creating experiences that enrich, and smart solutions that benefit all our customers.
Sustainability is always at the core of our business. Not only because we like to do what’s right — but it’s also beneficial for our business. We will continue to push for change and lead the way towards a more inclusive and sustainable fashion future.
Do you want to join us? We will trust you with great responsibility right from the start, reward a passionate mindset and encourage an entrepreneurial spirit. When you start a career with H&M Group, there’s no limit to where it can take you.
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What you'll do
- Lead cluster-level transport operations to ensure daily efficiency and long-term strategic alignment. Manage budgets, track costs, and build relationships with stakeholders to improve processes and workflows.
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