About this role
Job Description
As a Visual Merchandiser, you play a pivotal role in shaping an exceptional in-store customer journey. With a keen eye for aesthetics and a strong commercial mindset, you bring the brand’s vision to life—elevating the collection in a way that is both inspiring and aligned with business goals. Your work not only enhances the visual appeal of the store but also drives customer engagement and sales performance.
Key Responsibilities:
- Delivering an excellent customer experience through expert styling advice, deep product knowledge, and a visually compelling store environment.
- Interpreting sales data and customer insights to inform and execute the store’s visual direction.
- Designing and installing impactful window displays that reflect seasonal trends and brand identity.
- Styling mannequins and creating outfit combinations that inspire and influence customer purchasing decisions.
- Merchandising the shop floor in alignment with company guidelines to ensure a cohesive and commercial presentation.
- Supporting the sales team in daily store operations and contributing to a seamless customer experience.
- Setting and maintaining high visual merchandising standards, while training and mentoring team members to uphold consistency.
- Acting as a brand ambassador, ensuring every visual element contributes to a memorable and engaging customer journey.
Qualifications
- Customer-Centric Mindset: Understanding of how to elevate in-store experiences through impactful visual storytelling and exceptional customer service.
- Visual Merchandising Standards: Skilled in executing brand visual guidelines, including window displays, mannequin styling, and in-store presentation to enhance commercial impact.
- Fashion Knowledge: Strong understanding of current fashion trends, silhouettes, and seasonal styling, with a passion for translating them into compelling visual displays.
- Commercial Awareness: Some experience in using KPIs, sales data, and customer feedback to inform visual merchandising decisions and drive store performance.
- Communication You have a genuine interest in people, communicate clearly, and actively listen to understand their perspectives and needs.
- Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer requests.
- Eager to learn: Open to continuous learning and actively seeks opportunities for personal and professional growth.
- Comfortable working varied hours, including evenings, weekends, and holidays.
Additional Information
This is a full-time position with a contract of 44 hours a week. You will be based in Singapore.
Benefits:
We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here.
In addition to this, you will also receive:
- Enjoy a competitive monthly bonus based on meeting sales targets
- Clothing Allowance
- Annual Leave
- Birthday Leave
- Development Opportunities
Inclusion & Diversity
At COS we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.
Ready to apply? Click on the I’M INTERESTED link where you can upload your CV securely. Once we have received your application, we will keep you updated regularly about the status of your application so please look out for our email.
Please note this position is offered on a local contract, therefore you should have the legal right to work in Singapore before applying. Other candidates are welcome to register their interest and we will keep you in mind for future opportunities.
We are looking forward to hearing from you!
Other facts
About H&M Group
Founded in 1947, H&M Group is a global design company with ~4,702 stores in 76 markets and 56 online markets. At H&M Group, we believe in making great design available to everyone. It’s essential in everything we do. Our family of brands and business ventures offer customers around the world a wealth of fashion, beauty, accessories and homeware, as well as modern menus with fresh and local produce at some of the brands’ in-store eateries.
But design is so much more than just products; it’s about clever design processes, efficient product flows, creating experiences that enrich, and smart solutions that benefit all our customers.
Sustainability is always at the core of our business. Not only because we like to do what’s right — but it’s also beneficial for our business. We will continue to push for change and lead the way towards a more inclusive and sustainable fashion future.
Do you want to join us? We will trust you with great responsibility right from the start, reward a passionate mindset and encourage an entrepreneurial spirit. When you start a career with H&M Group, there’s no limit to where it can take you.
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What you'll do
- The Visual Merchandiser is responsible for enhancing the in-store customer experience through expert styling and impactful visual displays. They will interpret sales data to inform visual direction and support the sales team in daily operations.
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