Logistics at full potential. 

At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.

At GXO, our people drive our success—innovative professionals whose expertise shapes our industry leadership. Your career growth is our priority, and your impact helps fuel GXO’s vision for the future.

As Senior Director, Workforce Optimization, you will lead the enterprise strategy, governance, and performance of GXO’s contingent labor program—optimizing Managed Service Provers (MSP)/Vendor Management System (VMS) operations, vendor partnerships, forecasting and demand planning, and site‑level execution to ensure the right talent, at the right time, delivered safely, compliantly, and cost‑effectively across a multi‑site logistics network.

Pay, benefits and more.

We offer competitive compensation and a comprehensive benefits package, including medical, dental, vision, 401(k), life insurance, disability coverage, and more.

What you’ll do on a typical day:

• Set enterprise contingent workforce strategy and governance, including policies, KPIs, and compliance controls.
• Lead forecasting and demand planning; align with Operations, HR, Finance, and Procurement on labor needs.
• Manage MSP/VMS and staffing providers—contracts, rates, SLAs, and performance scorecards.
• Drive analytics and executive reporting to improve fill rates, talent quality, cost, and cycle times.
• Ensure program execution and issue resolution across sites; uphold safety and regulatory standards.
• Build and develop a high‑performing team of program, vendor, and analytics leaders.

What you need to succeed at GXO:

At a minimum you’ll need:

• Bachelor’s degree in Human Resources, Business, Supply Chain, Operations, or a related field; or equivalent work/military experience.
• 7 years leading contingent workforce/workforce management programs across multi‑site operations.
• Direct experience with MSP/VMS ecosystems, vendor management, and contract/SLA oversight.
• Demonstrated ability to lead cross‑functional initiatives and influence senior stakeholders.
• Ability to travel up to 30%.

It’d be great if you also have:

• Industry experience in logistics, warehousing, manufacturing, or broader supply chain.
• Master’s degree (MBA or advanced HR/Operations discipline).
• Certifications such as SHRM‑CP/SCP or PHR/SPHR; CCWP; Lean Six Sigma (Green/Black Belt).
• Proven stewardship of large labor spend portfolios and advanced workforce analytics expertise.
• Deep knowledge of co‑employment risk, labor regulations, and vendor negotiation strategies.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

We are proud to be an Equal Opportunity employer including Disabled/Veterans.

GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.