GC
Front Desk Agent
full-time
About this role
Hilton Garden Inn Newtown Square Radnor
SUMMARY
The Front Desk operations and supports daily hotel functions while delivering exceptional guest service. This role ensures compliance with brand standards, oversees Front Desk and Night Audit operations, assists the Sales team as needed, and serves as a role model by demonstrating professionalism, adaptability, and strong leadership in a fast-paced hospitality environment.
RESPONSIBILITIES
Lead daily Front Desk, and Night Audit operations
Serve as Manager on Duty as scheduled
Respond to guest requests, concerns, service recovery issues, and online guest surveys
Follow up with extended-stay guests and ensure extended-stay logs are completed accurately and consistently
Assist with staff scheduling to ensure proper coverage
Assist with ordering supplies and materials
Handle in-house guest balances and notify management of potential liabilities
Balance cash, credit card, and ledger accounts; perform audit functions as assigned
Ensure all Front Desk reports, logs, and binders are accurate and up to date
Ensure Front Desk team members are enrolled in and actively using Kipsu throughout their entire shift
Assist the Sales team with administrative support as needed
Assist with covering shifts when necessary
Maintain high standards of professionalism, attendance, appearance, and safety
QUALIFICATIONS
Proficiency in PEP and Kipsu required
Ability to multitask and prioritize effectively in a fast-paced environment
Demonstrated ability to work independently while following direction and established procedures
Demonstrated ability to adapt effectively to diverse backgrounds and personalities among employees and guests
Previous Front Desk or supervisory hotel experience preferred
Strong communication, organizational, and problem-solving skills
OTHER
Other duties as assigned
What you'll do
- The Front Desk Agent leads daily operations at the Front Desk and oversees Night Audit functions while ensuring exceptional guest service. They also respond to guest requests and assist with staff scheduling and administrative support for the Sales team.
About Gulph Creek Hotels
A leading mid-Atlantic hotel development and management company. Proud to represent premier hotel brands including Marriott, Hilton and IHG. Our portfolio of hotels includes Crowne Plaza, Hampton Inns, Fairfield Inn & Suites, Staybridge Suites, Homewood Suites, Holiday Inn and Hilton Garden Inn. Previous assignments have included Courtyard by Marriott, Spring Hill Suites and Best Western.
Ready to join Gulph Creek Hotels?
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Frequently Asked Questions
What does a Front Desk Agent do at Gulph Creek Hotels?
As a Front Desk Agent at Gulph Creek Hotels, you will: the Front Desk Agent leads daily operations at the Front Desk and oversees Night Audit functions while ensuring exceptional guest service. They also respond to guest requests and assist with staff scheduling and administrative support for the Sales team..
How do I apply for the Front Desk Agent position at Gulph Creek Hotels?
You can apply for the Front Desk Agent position at Gulph Creek Hotelsdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.