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Project Delivery Resident Liaison Officer
full-time•London
About this role
We have a new opportunity for a Resident Liaison Officer, specialising in project delivery, to join our Planned Investment Delivery Team in London on a full‑time, permanent basis.
This is an agile role, requiring site visits across London and the South Coast. The amount of time spent on site will vary depending on the stage and needs of each project.
You will play a key role in driving effective engagement and building strong relationships with customers, colleagues and contractors to ensure the successful delivery of planned investment works.
This is an excellent opportunity to contribute to the effective delivery of a wide range of key investment projects and programmes within the team. These include component replacements, building safety initiatives and retrofit (energy‑efficiency) works.
Essential experience:
- Experience of working with customer groups, panels or other agencies to develop best practice ideally within Residential Social Landlords.
- Proven experience of providing a proactive and excellent customer service.
- Able to communicate, influence and negotiate effectively with internal and external stakeholders.
- Good attention to detail and accurate recording for audit purposes.
- Ability to work under pressure and to deadlines.
- Effectively managing budgets and controlling spend.
- Experience of dealing effectively with complaints and customer feedback as part of a team.
- Understanding of social housing legislation and tenancy management.
- Awareness of health & safety legislation and policy.
Essential Qualifications:
- Educated to Level 2 GCSE (including English and Maths) or higher.
- Full UK drivers license and access to your own vehicle is required.
If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile and apply with your CV and a personal statement.
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The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.
The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
What you'll do
- The Resident Liaison Officer will drive effective engagement and build strong relationships with customers, colleagues, and contractors. They will ensure the successful delivery of planned investment works, including component replacements and energy-efficiency initiatives.
About Guinness
The Guinness Partnership is proud to be one of the largest affordable housing providers in the country. We own and manage over 70,000 homes and provide housing services for 160,000 residents.
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Frequently Asked Questions
What does a Project Delivery Resident Liaison Officer do at Guinness?
As a Project Delivery Resident Liaison Officer at Guinness, you will: the Resident Liaison Officer will drive effective engagement and build strong relationships with customers, colleagues, and contractors. They will ensure the successful delivery of planned investment works, including component replacements and energy-efficiency initiatives..
Is the Project Delivery Resident Liaison Officer position at Guinness remote?
The Project Delivery Resident Liaison Officer position at Guinness is based in London, United Kingdom. Contact the company through Clera for specific work arrangement details.
How do I apply for the Project Delivery Resident Liaison Officer position at Guinness?
You can apply for the Project Delivery Resident Liaison Officer position at Guinnessdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.