Compensation Amount:

42,000.00 USD Annual

Job Summary:

The Sales & Marketing Manager is responsible for developing and fostering new business through pro-active sales efforts and managing existing accounts as well as group, catering and meeting space sales. Other key responsibilities include booking, selling, planning and managing group room blocks, banquets and events. A successful candidate will demonstrate the ability to balance what the client wants with what is best for the property and work together in a team atmosphere driving revenues for the hotel while working to maintain a loyal customer base and the highest level of guest service.

Job Description:

ESSENTIAL FUNCTIONS

Coordinate and manage the facility’s catering, group, and event sales efforts to drive revenue in alignment with department budget and marketing goals.

Proactively solicit new business and maximize existing key accounts by identifying opportunities for revenue growth and repeat business.

Develop and maintain strong client relationships through frequent, professional, and ethical communication.

Lead the full sales lifecycle, including prospecting, proposals, contracting, pricing, and event documentation.

Oversee and perform core Sales Coordinator functions to ensure accurate communication, documentation, and event execution.

Maintain a thorough working knowledge of the company brand, property offerings, and facility operations, including Food & Beverage, Reservations, and Guest Services.

Develop and execute facility sales strategies; monitor performance and adjust strategies as needed using market awareness and booking trends.

Collaborate with Corporate Marketing and leadership to leverage marketing support and align sales and promotional initiatives.

Maintain awareness of safety issues and immediately report concerns to management.

Ensure compliance with company sales policies, procedures, and standard operating guidelines.

SKILL AND KNOWLEDGE REQUIREMENTS

High School Diploma or GED required; Bachelor’s degree in Business, Hospitality, or related field preferred.

Minimum of two (2) years of experience in sales, events, hospitality, or related management roles.

Strong sales, negotiation, and customer relationship management skills.

Excellent organizational and time-management skills with the ability to manage multiple priorities simultaneously.

Demonstrated ability to communicate effectively with a wide variety of internal and external stakeholders.

Strong problem-solving skills and the ability to lead and collaborate within a team environment.

High attention to detail, especially in contracts, event documentation, and client communications.

Computer proficiency with Microsoft Word, Excel, Outlook, and event or sales management systems (or ability to learn quickly).

Strong customer service mindset with a proactive approach to assisting clients and coworkers.

PHYSICAL AND MENTAL REQUIREMENTS

Ability to sit at a desk and work on a computer for extended periods.

Ability to stand and/or walk for extended periods during events and site visits.

Ability to read, write, and communicate clearly in English.

Ability to clearly understand and convey verbal information with clients and coworkers.

Frequent verbal communication with employees, clients, and vendors.

Ability to lift, carry, or push up to 15 lbs. occasionally and up to 30 lbs. seldom.

Ability to occasionally stoop, kneel, or crouch.

Ability to use hands and arms to reach, grasp, and manipulate objects.

Willingness and ability to travel locally and nationally as required.

EQUIPMENT USED

Typical office equipment, including computer, phone systems, printers, copiers, scanners, and related technology.

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity employer.  All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.