Compensation Amount:

Job Summary:

Job Description:

ESSENTIAL FUNCTIONS           

• Professionally engage and interact with residents and guests, presenting a friendly and approachable demeanor and willingness to help. Always ensure complete resident satisfaction. Handle resident, guests, and vendor questions and complaints and solve them according to customer service standards.
• Answer phone and emails in a timely manner; return calls and emails as quickly as possible.
• Coordinate new resident orientation, provide guidance for new residents on what is open when, and maintain reference list of residents including general information, birthdays, and anniversaries.
• Manage communication with residents such as emailing daily reports; creating, maintaining, and distributing the newsletter; and creating and distributing flyers for events.
• Assist residents with various products and services including car rentals, dining reservations, dry cleaning, pet-sitting, and any other services requested.
• Assist residents with various projects such as ordering flowers, using computers and apps, and signing up for events onsite.
• Facilitate activity meetings, plan onsite and off-site activities for residents based on resident requests and feedback.
• Coordinate with other departments such as F&B and Maintenance for assistance with events including planning events, event set-up and
• breakdown, and supplies needed.                                              •
• Ensure requested items are in place for events; order event supplies such as balloons, flowers, etc.
• Establish communication, obtain required documentation, and maintain relationships with vendors such as car wash services, fitness instructors, and non-profits. Communicate services, events, and announcements to residents as needed.
• Strictly enforce the privacy and confidentiality of guests and limit requests for information pertaining to guests in accordance with unit and company's policies.
• Perform various administrative functions including creating flyers and documents for residents ordering birthday and holiday cards, reviewing contracts for accuracy, providing information to accounting as needed, maintaining mailbox system, and all other administrative tasks as needed.
• Create and maintain housekeeping schedules; coordinate maintenance as needed.
• Maintain and ensure safe facility environment including standards for maintenance and upkeep of the unit's equipment, food production and handling, cooking, housekeeping, sanitation, dress, cash control, and employee hygiene. Notify the General Manager of all unusual events, circumstances, or other safety or quality control issues.
• Maintain awareness of safety issues and report them immediately to your manager.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE                 

• High School Diploma or GED preferred.
• Previous experience in customer service.
• Demonstrated talent for interacting with a wide variety of people.
• Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem-solve.
• Basic math skills and the ability to operate basic office equipment.
• Exceptional customer service abilities; actively looking for ways to assist guests and coworkers.

PHYSICAL AND MENTAL REQUIREMENTS

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
• Lifting, carrying, and pushing up to 10 lbs. regularly, 10-15 lbs. frequently, and up to 25 lbs. occasionally.
• Ability to stand for the entire workday.
• Reading and writing work-related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
• Constantly communicates and receives verbal communication with other employees in a customer service environment.
• Physical attendance in unit to perform duties.

EQUIPMENT USED

• Standard commercial cooking machinery and utensils (pots and pans, fryers, stoves, among others, and typical office equipment (computer, fax, telephone, copier, scanner, among others}.

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity employer.  All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.