About this role
Compensation Amount:
18.50 USD HourlyJob Summary:
The Logistics Coordinator plays a critical role in the daily success of Hoover Dam rafting operations by ensuring that people, equipment, vehicles, F&B orders, and schedules are aligned and ready for each tour. This position serves as the operational hub between guides, drivers, guest services, and management, helping tours run safely, efficiently, and on time while maintaining a high standard of guest experience.Job Description:
ESSENTIAL DUTIES/RESPONSIBILITIES/FUNCTIONS:
Daily Operations & Scheduling
- Coordinate daily tour schedules, staffing assignments, F & B orders and vehicle/raft readiness
- Ensure guides, drivers, and support staff are briefed on timelines, locations, and responsibilities
- Monitor tour flow throughout the day and adjust plans as needed due to weather, staffing, or operational changes
Transportation & Equipment Logistics
- Coordinate shuttle routes, vehicle staging, and driver assignments
- Track raft inventory, safety equipment, lunches, water, and guest gear
- Ensure all equipment is staged, maintained, and accounted for before and after tours
Communication & Coordination
- Act as the primary point of contact between guides, drivers, guest services, and management
- Communicate real-time updates clearly and professionally via radio, phone, or in person
- Support guest services with operational updates that affect guests (delays, changes, special needs)
Safety & Compliance Support
- Verify that safety checks, headcounts, and required documentation are completed
- Support compliance with National Park Service requirements and company SOPs
- Report incidents, maintenance issues, or safety concerns promptly to management
Problem Solving & Support
- Anticipate logistical challenges and proactively solve problems before they impact guests
- Step in to assist with launches, landings, guest loading, or equipment movement as needed
- Support special events, charters, and seasonal operational changes
MARGINAL JOB FUNCTIONS:
- Process daily operational reporting
- Assist Tour Operations Manager with monthly schedule forecast
- Light Bookkeeping
- All other duties as assigned
SKILL AND KNOWLEDGE STANDARDS
- Strong organizational and time-management skills
- Ability to remain calm and effective in a fast-paced, outdoor environment
- Excellent communication and interpersonal skills
- Comfort working early mornings, weekends, holidays, and variable schedules
- Ability to lift and move equipment (up to ~50 lbs) and work outdoors in desert conditions
Preferred (but not required):
- Experience in outdoor recreation, tours, transportation, or logistics
- Knowledge of rafting operations, river safety, or National Park Service environments
- CDL, boating experience, or cross-training interest (driver/raft pilot)
The Logistics Coordinator should be proficient in:
- Computer skills
- Communication skills
- Sales techniques
- Microsoft Office
- Phone skills
- Interpersonal Skills
- Critical Thinking
- Troubleshooting
PHYSICAL REQUIREMENTS
This job entails the physical activities detailed below.
- Standing for short and long periods of time
- Sitting for long and short periods of time
- Working in Hot Weather
- Lifting up to 50 pounds
- Bending
- Walking
- Stooping
Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.
Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.
Other facts
About Guest Services, Inc.
Founded in 1917, Guest Services, Inc. has worked tirelessly to earn the reputation as the premier private hospitality management company and National Park Service concessionaire in the US. Guest Services, Inc. takes great care and pride in providing best-in-class services across a wide variety of client sites including hotels, resorts, luxury condominiums, government and business dining facilities, state and national park recreation, museums, conference centers, senior living centers, health care systems, school and university dining facilities, specialty retail stores, and full-service restaurants. The Fairfax, Virginia-based company and its subsidiaries employ in excess of 3,000 team members at more than 250 facilities, which welcome more than 35 million guests annually across the United States.
What you'll do
- The Logistics Coordinator ensures the smooth operation of rafting tours by coordinating schedules, staffing, and equipment readiness. They act as the main communication link between guides, drivers, and guest services to maintain safety and efficiency.
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