IT Systems Specialist I
full-time•Honolulu
About this role
IT Systems Specialist I
GSI is a family of companies under the umbrella of a Native Hawaiian Organization. Our culture fosters personal and professional growth while offering the opportunity to learn from top industry professionals.
GSI's exemplary past performance has made us the client's choice to perform multiple complex projects across Hawaii, the US mainland, Alaska and the Pacific. All the GSI companies are subsidiaries of the Native Hawaiian Community Development Corporation.
What we offer
- Fast-paced, upbeat work environment
- Profitable and growing company
- Learning and advancement opportunities
- Supportive of education
- Strong core values and reputation
JOB SUMMARY
The IT Systems Specialist I must be a professional capable of working independently within a corporate framework while using technological knowledge to provide solutions for the business. Candidates must be proficient in the areas of systems, networking, virtual platforms, desktops, laptops, smart devices, and cloud operations.
DUTIES AND RESPONSIBILITIES
- Troubleshoot user incidents independently and aid our in-house employees with varying levels of experience with hardware and software
- Respond to helpdesk calls and emails. Accept support calls on occasion that fall outside of regular business hours.
- Research on-going and/or foreseeable IT problems, provide workarounds and resolutions to minimize impact to business
- Communicate effectively with different vendors and suppliers of IT services to resolve problems, purchase supplies and services, etc.
- Work in a team environment while taking full responsibility until closure for user incidents.
- Fulfillment and deployment of various user requests in a timely manner
- Constantly keep track of all IT assets and maintain inventory
- Granting and revoking user accesses, conducting annual user access reviews, assessing security flaws, and implementing changes
- Conduct monthly scheduled weekend maintenance and perform hardware/software updates
- Provide software training to employees with varying levels of proficiency.
- Constantly learn and/or deploy new hardware or software as required.
- Recognize areas where technology can improve productivity and make recommendations to IT Operations Manager.
MINIMUM QUALIFICATIONS, SKILLS, AND EDUCATIONAL REQUIREMENTS
- Associate degree in Computer Science, Information Technology, or a related field or equivalent combination of education, certifications, internships, or hands-on experience.
- 0–2 years of experience in IT support, systems administration, help desk, or a related technical role (including internships, academic labs, or project-based experience).
- Entry-level or foundational certifications (e.g., CompTIA A+, Network+, Microsoft fundamentals) are preferred but not required.
- Foundational understanding of networking concepts and common devices such as routers, switches, wireless access points, and VoIP systems.
- Basic familiarity with server concepts and enterprise hardware (e.g., rack servers, storage, virtualization), including exposure to platforms such as Dell PowerEdge or equivalent.
- Introductory knowledge of cloud computing concepts and services (e.g., Microsoft Azure, AWS, or similar platforms).
- Familiarity with Microsoft 365 services (e.g., Exchange Online, Teams, SharePoint, OneDrive) and basic administrative concepts.
- Basic understanding of directory services and identity management (e.g., Active Directory, Entra ID/Azure AD) and Windows-based environments.
- Experience or familiarity with supporting endpoint operating systems such as Windows, macOS, Android, and iOS in a user or support capacity.
Other facts
Tech stack
Troubleshooting,Helpdesk Support,Networking,Cloud Computing,Microsoft 365,Active Directory,User Training,Inventory Management,Incident Management,Hardware Support,Software Updates,Virtual Platforms,Desktop Support,Security Assessment,User Access Management,IT Asset Management
About GSI Service Group, Inc.
The GSI family of companies comprise a range of SBA-certified 8(a) firms, each offering unique expertise and capabilities to meet our clients' evolving needs. Headquartered in Hawaii, with offices in Colorado, Washington, New Jersey, Maryland, and Guam— we provide services across the continental U.S. and the Pacific. Our exemplary past performance has made us leading federal contractors for complex projects in Construction, Fuels, Environmental Services, Munitions, Engineering, Professional Services, and Information Technology (IT).
- GSI Service Group Inc.
- GSI Pacific Inc.
- GSI North America Inc.
- Hikina 2 Komohana Consulting Inc.
- GSI Technologies Inc.
- GSI Americas Inc.
- GSI Hawaii Inc.
Each GSI company is a subsidiary of the Native Hawaiian Community Development Corporation (NHCDC), a not-for-profit NHO (Native Hawaiian Organization). When you choose to work with GSI or join our team, you're not just supporting a business, you're contributing to the betterment of the Native Hawaiian community.
— WE'RE HIRING—
Visit www.gsi-companies.com/careers to view our open positions.
Team size: 201-500 employees
Website: http://www.gsi-companies.com
LinkedIn: Visit
Industry: Construction
What you'll do
- The IT Systems Specialist I is responsible for troubleshooting user incidents, providing support to employees, and maintaining IT assets. They will also conduct user access reviews and perform hardware/software updates.
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Frequently Asked Questions
What does a IT Systems Specialist I do at GSI Service Group, Inc.?
As a IT Systems Specialist I at GSI Service Group, Inc., you will: the IT Systems Specialist I is responsible for troubleshooting user incidents, providing support to employees, and maintaining IT assets. They will also conduct user access reviews and perform hardware/software updates..
Why join GSI Service Group, Inc. as a IT Systems Specialist I?
GSI Service Group, Inc. is a leading Construction company.
Is the IT Systems Specialist I position at GSI Service Group, Inc. remote?
The IT Systems Specialist I position at GSI Service Group, Inc. is based in Honolulu, Hawaii, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the IT Systems Specialist I position at GSI Service Group, Inc.?
You can apply for the IT Systems Specialist I position at GSI Service Group, Inc. directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about GSI Service Group, Inc. on their website.