GS
Technical Support - Sao Paulo
full-time•São Paulo
About this role
IT Service Desk Agent
Handling customer support calls and service requests
End-user support for computers, operating systems and applications, network connectivity, printers, and peripherals
Ticket management and documentation within the support system
Interaction and escalation with vendors and higher-level support teams
Reviewing and updating documented information
English: Advanced
Portuguese: Advanced
Location: Remote position; candidates may be based anywhere in Brazil
Work schedule: 7:00 a.m. to 7:00 p.m., alternating workdays (one day on, one day off), including weekends
What you'll do
- The role involves handling customer support calls and service requests, providing end-user support for various IT-related issues. Additionally, it includes ticket management and documentation within the support system.
About GSB Solutions
We provide you with the perfect partnership between human capital and technology, becoming an extension of your business that can work inside and outside of it, with the purpose of giving you quality and efficiency through the most recognized standards in the market.
Currently we have presence throughout America, providing services focused on Technology and Telecommunications, always combined with human vision and the professionalism that characterizes us.
Ready to join GSB Solutions?
Take the next step in your career journey
Frequently Asked Questions
What does a Technical Support - Sao Paulo do at GSB Solutions?
As a Technical Support - Sao Paulo at GSB Solutions, you will: the role involves handling customer support calls and service requests, providing end-user support for various IT-related issues. Additionally, it includes ticket management and documentation within the support system..
Is the Technical Support - Sao Paulo position at GSB Solutions remote?
The Technical Support - Sao Paulo position at GSB Solutions is based in São Paulo, São Paulo, Brazil. Contact the company through Clera for specific work arrangement details.
How do I apply for the Technical Support - Sao Paulo position at GSB Solutions?
You can apply for the Technical Support - Sao Paulo position at GSB Solutionsdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.