GS
Technical Support Engineer (Colombia-Bogotá)
full-time•Cun
About this role
We are looking for support technicians with knowledge and conversational English.
Estas sería las actividades:
· Revisión de errores en laptops de hardware y software.
· Documentación y escalación de tickets. Identificación y acompañamiento a errores o fallos de red.
· Acompañamiento a terceros.
· Instalación y configuración de equipos laptops e impresoras.
· Manejo de inventario en Plataforma Servicenow.
· Documentación & escalación de tickets y requerimientos a través de ServiceNow.
· Formateo de equipo y asignación de nuevos equipos a usuarios nuevos.
· Offboarding y recibimiento de equipo de egresos de la compañía.
· Reporte de fallos al manager de IT con su respective documentación cuando es requerido.
· Solicitud de hardware cuando es requerido en los diferentes puestos de trabajo. Manejo de bodega IT.
Requisitos:
Ubicación: Parque Empresarial La Estancia Carrera 123
Horario: Lunes to Viernes de 8 a.m. to 5 p.m.
Nivel de Inglés: Conversacional, avanzado, excluyente
Nota: Solo se recibirán perfiles con Nivel de inglés Conversacional B2
Experiencia: 2 a 3 años en estas labores
What you'll do
- The Technical Support Engineer will review errors in laptops related to hardware and software, document and escalate tickets, and assist with network issues. Additional responsibilities include installation and configuration of laptops and printers, managing inventory, and reporting failures to the IT manager.
About GSB Solutions
We provide you with the perfect partnership between human capital and technology, becoming an extension of your business that can work inside and outside of it, with the purpose of giving you quality and efficiency through the most recognized standards in the market.
Currently we have presence throughout America, providing services focused on Technology and Telecommunications, always combined with human vision and the professionalism that characterizes us.
Ready to join GSB Solutions?
Take the next step in your career journey
Frequently Asked Questions
What does a Technical Support Engineer (Colombia-Bogotá) do at GSB Solutions?
As a Technical Support Engineer (Colombia-Bogotá) at GSB Solutions, you will: the Technical Support Engineer will review errors in laptops related to hardware and software, document and escalate tickets, and assist with network issues. Additional responsibilities include installation and configuration of laptops and printers, managing inventory, and reporting failures to the IT manager..
Is the Technical Support Engineer (Colombia-Bogotá) position at GSB Solutions remote?
The Technical Support Engineer (Colombia-Bogotá) position at GSB Solutions is based in Cun, Southern Transdanubia, Hungary. Contact the company through Clera for specific work arrangement details.
How do I apply for the Technical Support Engineer (Colombia-Bogotá) position at GSB Solutions?
You can apply for the Technical Support Engineer (Colombia-Bogotá) position at GSB Solutionsdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.