Database Management and Travel Assistant

GrowthAssistant is seeking a skilled and motivated Database Management and Travel Assistant. This role focuses on maintaining and expanding a comprehensive hotel contact and metadata database, primarily through outbound hotel outreach and data entry. The position also supports customer service follow-ups, travel coordination, and various administrative tasks to ensure smooth operations and an improved guest experience.

Salary: Up to Php 70,000 depending on experience

Must-Haves:

• 2+ years coordinating group travel
• 1+ years experience supporting multiple executives / C-level teammates
• Experience with outbound calling at volume, great service level
• Basic to intermediate Excel/Sheets experience
• Exceptional written and verbal English communication skills
• Familiarity with GMail and slack for internal comms 

Core Tasks:

• Add and maintain hotel metadata and contact data set for almost every hotel in North America through hotel calling
  • Tasks may sometimes be on-demand and time-sensitive, depending on the need to fill gaps in the product dataset. 
  • The assistant will work through a large list and compile information over an extended period.
  • The primary goal is to complete the project to build out the North America hotel group dataset.
  • There is potential to expand the assistant’s role to support inventory management in other markets after this project is completed.
• Contact hotel partners when necessary to inquire about unanswered customer requests within their system
• Improve the product experience for customers by providing additional services like restaurant and activity bookings
• Perform administration / data entry / reporting work
• Other
  • Liaising between executives and teams and coordinating travel arrangements
  • Executive and team travel, meals, logistical planning, and support
  • Assist with ad-hoc tasks as needed

Nice to Have:

• Very outgoing and personable in order to be successful in hotel partner discussions
• Experience with project management tools
• Experience contacting North American hotel groups for bookings and updates

KPI’s:

• Call Volume: Estimated 70-80 hotel contacts per day (6-10 contacts per hour)
• Contact Efficiency: One good contact every 10 minutes (conservative estimate) or potentially 3-5 minutes per contact when efficient
• List Completion: Working through a large list of hotels row by row (estimated near 10,000 listings total)
• Time Savings: Measuring time saved for Garrett and his co-founder on the on-demand tasks
• Task Completion: Successfully completing discrete on-demand tasks as they arise

🌟  Perks & Benefits:

• Salary: Up to Php 70,000 per month depending on experience
• Yearly Performance Evaluation
• Anniversary Bonus: PHP 5,000 (1st year), PHP 10,000 (2nd–4th years)
• Referral Bonus: $300 per successful hire
• 7 days Paid Holiday Off
• 6 days Paid Time Off
• Healthcare Plan
• Maternity Leave
• Paternity Leave