Customer Support Specialist (Health and Wellness)
full-time
About this role
GrowthAssistant is seeking a high-level Customer Support Specialist to support our client in the couples' intimacy and wellness space. In this role, you’ll play a key part in ensuring couples feel supported, guided, and valued throughout their journey. You’ll serve as a trusted advisor, offering empathetic, thoughtful, and personalized assistance through email and chat. If you’re passionate about customer care, detail-oriented, and thrive in creating meaningful connections, we’d love to hear from you.
Here's our ideal candidate:
What’s in it for you:
Want to learn more about the core responsibilities?
- Manage and respond to customer inquiries via email and messaging platforms with high accuracy and empathy.
- Handle high-volume, repeatable customer service “micro-cases,” including:
- Membership management and updates
- Order status and shipment tracking
- Billing adjustments and experience modifications - Maintain the client's established tone of voice across all customer communications.
- Reference internal documentation (concierge handbook, FAQs, prior cases) to resolve issues efficiently.
- Escalate unclear, sensitive, or unfamiliar cases to the broader Concierge team on time.
- Log interactions, outcomes, and relevant notes accurately for internal visibility.
- Provide consistent start-of-day and end-of-day updates as required.
- Collaborate closely with teammates in a fast-moving, evolving environment where cases are often novel.
Here's our ideal candidate:
- Exceptional written English proficiency with a warm, polished, and emotionally intelligent tone.
- Strong customer-facing communication skills with the ability to make customers feel heard and at ease.
- Prior experience in customer service, concierge support, executive assistance, or similar client-facing roles.
- High attention to detail and ability to follow established processes precisely.
- Comfort handling repetitive, high-volume customer inquiries without loss of quality.
- Ability to ask clarifying questions early rather than making assumptions.
- Emotional maturity and professionalism when exposed to personal or sensitive customer messages.
- Reliability, responsiveness, and strong follow-through.
- Flexibility to work rotating schedules, including some weekends.
- Comfort working remotely and independently while staying highly communicative with the team.
- Background in travel concierge, executive PA, or hospitality roles.
- Experience supporting customers in wellness, healthcare-adjacent, or subscription-based businesses.
- Prior exposure to tools such as CRMs, help desks, or order management systems.
- Experience supporting customers across multiple time zones.
- Comfort assisting during higher-volume periods or special campaigns.
What’s in it for you:
- 100% Remote Work
- Incentives: Attendance, Referral, and Anniversary
- PTO and Paid Holidays
- Maternity and Paternity Leaves
- Health Insurance
- Hourly Rate: starts at $7 (still open for discussion)
What you'll do
- The specialist will manage and respond to customer inquiries via email and messaging platforms with high accuracy and empathy, handling micro-cases like membership, order status, and billing adjustments. They must maintain the client's established tone of voice while efficiently resolving issues using internal documentation and escalating sensitive cases when necessary.
About GrowthAssistant
We provide trained, full time offshore employees to handle manual tasks for campaign management, design and reporting. We help marketing teams focus on brand, strategy and results, leaving their manual, repetitive, implementation work to a qualified Growth Assistant.
Ready to join GrowthAssistant?
Take the next step in your career journey
Frequently Asked Questions
What does a Customer Support Specialist (Health and Wellness) do at GrowthAssistant?
As a Customer Support Specialist (Health and Wellness) at GrowthAssistant, you will: the specialist will manage and respond to customer inquiries via email and messaging platforms with high accuracy and empathy, handling micro-cases like membership, order status, and billing adjustments. They must maintain the client's established tone of voice while efficiently resolving issues using internal documentation and escalating sensitive cases when necessary..
How do I apply for the Customer Support Specialist (Health and Wellness) position at GrowthAssistant?
You can apply for the Customer Support Specialist (Health and Wellness) position at GrowthAssistantdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.