Manager, Credentialing and Enrollment Special Projects

<div class="content-intro"><p><strong>About Us:</strong></p> <p>Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others.</p> <hr> <p>&nbsp;</p></div><p>We’re looking for a Manager of Credentialing and Enrollment Special Projects who is excited to lead a dedicated team in a fast-growing environment. In this role, you’ll lead a team of Operations Associates in developing and implementing innovative workflows and automations that dictate our credentialing and enrollment processes. You’ll be responsible for partnering closely with the credentialing and enrollment managers, and cross-functional teams to drive process improvements.</p> <p><strong>You'll Be Doing:</strong></p> <ul> <li>Lead, coach, and develop a team of Ops Associates on the Credentialing and Enrollment Operations team</li> <li>Oversee the design and implementation of payor builds or process improvements while protecting quality, compliance, and operational performance&nbsp;</li> <li>Manage the roadmap for ongoing improvements to operational workflows</li> <li>Work closely with the Manager of Credentialing Operations and the Manager of Enrollment Operations to identify process breakdowns, develop improvement plans, and implement solutions to resolve issues at scale</li> <li>Constantly ideate on how we can continue to improve our systems so that our infrastructure continues to scale as we increase our provider count and payor network</li> </ul> <p><strong>You’ll Be a Good Fit If You:&nbsp;</strong></p> <ul> <li>3+ years of experience leading strategic projects in healthcare (HealthTech / startup experience is a plus)&nbsp;</li> <li>Experience managing a team</li> <li>Are hyper focused on creating the most efficient processes and driving operational improvements with your team</li> <li>Can solve problems by leveraging data analysis to identify the biggest opportunities, come up with hypotheses, and think about how to test out potential solutions</li> <li>Have a strong track record of juggling multiple initiatives and clear ability to prioritize the highest leverage initiatives</li> <li>Are highly organized and able to keep projects and priorities on track. PMP certification is a plus</li> <li>Are comfortable with Excel / Sheets and have at least a basic understanding of SQL</li> <li>Are experienced with no-code solutions such as Zapier, Workato, HubSpot, and/or API integrations</li> </ul> <p><strong>Employment Type:</strong> Full Time, Exempt<br><strong>Base Compensation:</strong> The base compensation range for this position is <strong>$107,681–$136,000 USD Annually</strong></p> <p>This is a <strong>remote role</strong> with the expectation to travel <strong>2–3 times per year</strong> (e.g., company and department offsites).</p> <p><em>The base compensation for this role will vary depending on several factors, including relevant experience, qualifications, and the candidate’s working location.</em></p><div class="content-conclusion"><p><strong>Full Time Employee Benefits:</strong></p> <ul> <li><strong>Comprehensive Health Coverage:</strong> Medical, dental, and vision insurance, plus life and disability coverage.</li> <li><strong>Parental Leave &amp; Family Support: </strong>Up to 18 weeks paid leave and a new child stipend.</li> <li><strong>Financial Wellness:</strong> 401(k) program and equity opportunities.</li> <li><strong>Meals &amp; Home Office Support: </strong>Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees.</li> <li><strong>Time Off to Recharge:</strong> Flexible PTO, 12 paid holidays, and a full winter break week.</li> <li><strong>Wellness &amp; Development: </strong>Annual stipends to put towards personal &amp; professional growth.</li> <li><strong>Mental &amp; Physical Health Support:</strong> No-cost&nbsp;access to therapy through the Grow platform, weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace).</li> <li><strong>Extra Perks: </strong>Pet insurance discounts, commuter benefits, and global travel assistance.</li> </ul> <hr> <p><em>Research shows that some groups hesitate to apply unless they meet every qualification. If you’re excited about this role but don’t check every box, we encourage you to apply. At Grow, we value diverse experiences, transferable skills, and the unique strengths each person brings.</em></p> <hr> <p><em>Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.&nbsp;</em></p> <hr> <p><span style="font-size: 8pt;"><strong><em data-stringify-type="italic">Use of AI Tools:</em></strong><strong data-stringify-type="bold"><em data-stringify-type="italic"> </em></strong><em data-stringify-type="italic">By submitting your application, you acknowledge and consent to the use of automated tools as part of our recruitment process. Specifically, we use a third-party AI tool,</em><em data-stringify-type="italic"><a class="c-link" href="https://www.gem.com/" target="_blank" data-stringify-link="https://www.gem.com" data-sk="tooltip_parent">&nbsp;Gem</a></em><em data-stringify-type="italic">, to assist in the&nbsp;</em><strong><em data-stringify-type="italic">initial screening of resumes</em></strong><em data-stringify-type="italic">. This tool analyzes resumes based on role-specific criteria provided by our recruiters to identify potentially strong matches for the role. </em><strong data-stringify-type="bold"><em data-stringify-type="italic">I</em></strong><strong><em data-stringify-type="italic">mportantly, no hiring decisions are made by the AI tool</em></strong><strong data-stringify-type="bold"><em data-stringify-type="italic">.</em></strong><em data-stringify-type="italic">&nbsp;All decisions about which candidates move forward are made by our human recruiting team after independent review.</em><em data-stringify-type="italic">More information about Gem’s approach to compliance with&nbsp;</em><em data-stringify-type="italic"><a class="c-link" href="https://support.gem.com/hc/en-us/articles/14870255473687-Gem-AI-Legal-Privacy-Compliance-FAQs#:~:text=How%20does%20Gem%20comply,non%2Ddiscriminatory%20hiring%20practices." target="_blank" data-stringify-link="https://support.gem.com/hc/en-us/articles/14870255473687-Gem-AI-Legal-Privacy-Compliance-FAQs#:~:text=How%20does%20Gem%20comply,non%2Ddiscriminatory%20hiring%20practices." data-sk="tooltip_parent">California FEHA regulations on automated decision systems</a></em><em data-stringify-type="italic">&nbsp;and&nbsp;</em><em data-stringify-type="italic"><a class="c-link" href="https://support.gem.com/hc/en-us/articles/14870255473687-Gem-AI-Legal-Privacy-Compliance-FAQs#:~:text=How%20does%20Gem%20address%20NY,proper%20security%20and%20procedural%20standards." target="_blank" data-stringify-link="https://support.gem.com/hc/en-us/articles/14870255473687-Gem-AI-Legal-Privacy-Compliance-FAQs#:~:text=How%20does%20Gem%20address%20NY,proper%20security%20and%20procedural%20standards." data-sk="tooltip_parent">New York Local Law 144</a></em><em data-stringify-type="italic">&nbsp;can be found on the Gem compliance website.</em><em data-stringify-type="italic">We are committed to transparency and fairness in our hiring practices. If you have questions about how our AI tools work, or would like more information about how your application will be processed, please contact us at [email protected]</em><em data-stringify-type="italic"><a href="mailto:[email protected]">.</a></em><em data-stringify-type="italic"> If you require an accommodation due to a disability, or have concerns about the use of AI in the hiring process, please also contact us. We are happy to provide assistance or offer an alternative method of participating in the recruitment process.</em></span></p></div>