Salesforce Admin/Ops Support

<div class="content-intro"><p>Groupon is a marketplace where customers discover new experiences and services everyday and local businesses thrive.&nbsp;To date we have worked with over a million merchant partners worldwide, connecting over 16 million customers with deals across various categories. In a world often dominated by e-commerce giants, we stand out as one of the few platforms uniquely committed to helping local businesses succeed on a performance basis.</p> <p>Groupon is on a radical journey to transform our business with relentless pursuit of results. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. The impact here can be immediate due to our scale and the speed of our transformation. We're a "best of both worlds" kind of company. We're big enough to have the resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact.</p></div><h1><strong>JOB DESCRIPTION</strong></h1> <p><strong>Role:</strong> Salesforce Administrator &amp; RevOps Generalist</p> <p><strong>Team:</strong> Sales Efficiency &amp; AI Automation</p> <p><strong>Reports To:</strong> Chris Hill — Global Head of Sales Efficiency &amp; AI Automation</p> <p><strong>Location:</strong> Remote US (Preferred: Chicago or Central/Eastern US Time Zones)</p> <p><strong>Level:</strong> Junior–Mid</p> <p><strong>#LI-Remote</strong></p> <p>&nbsp;</p> <h1>⭐ <strong>Why Groupon?</strong></h1> <p>Groupon is a global marketplace helping millions of customers discover local experiences while enabling local businesses to grow. As we transform our commercial engine, we are modernizing how our Revenue Generation teams operate — and Salesforce is at the core of that transformation.</p> <p>This role offers the opportunity to:</p> <p>Become part of a high-impact Sales Efficiency team</p> <p>Work directly with sales leadership, RevOps, and GTM systems</p> <p>Build foundational Salesforce skills while owning meaningful operations work</p> <p>Contribute to data accuracy, lead quality, and workflow reliability</p> <p>Grow into a more senior Salesforce Admin or RevOps role</p> <p>Groupon is rebuilding with speed, clarity, and an AI-first mindset — and this role will help create the systems and data foundation that makes that possible.</p> <p>&nbsp;</p> <h1>⭐ <strong>About the Role</strong></h1> <p>The <strong>Salesforce Administrator &amp; RevOps Generalist</strong> is a hybrid role combining:</p> <p><strong>(1) Junior Salesforce Administration</strong></p> <p>Supporting the Senior Salesforce Admin (Brandi) and Sales Efficiency by:</p> <p>Maintaining Salesforce data quality</p> <p>Fixing stuck leads, broken workflows, and incorrect configurations</p> <p>Supporting routing logic and lead management</p> <p>Building/adjusting small flows, validation rules, and process updates</p> <p>Managing user access, profiles, and permissions</p> <p>Supporting layout improvements and UX cleanup</p> <p><strong>(2) RevOps Operational Backbone</strong></p> <p>Ensuring day-to-day accuracy and reliability across revenue systems:</p> <p>Lead hygiene, merges, duplicates, and attribution cleanup</p> <p>Subscription/billing alignment for renewals and upsells</p> <p>CRM &lt;&gt; Sales Engagement &lt;&gt; Telephony sync troubleshooting</p> <p>Supporting onboarding workflows for new reps</p> <p>Ensuring ROE (Rules of Engagement) are followed in data and systems</p> <p>Building reports/dashboards for sales and CS teams</p> <p>Supporting Sales Efficiency initiatives around productivity and process improvement</p> <p>This role keeps the revenue engine moving smoothly and ensures reps and managers can trust their tools and data.</p> <p>&nbsp;</p> <h1>⭐ <strong>What You’ll Do</strong></h1> <h2><strong>Salesforce Administration (Technical Responsibilities)</strong></h2> <p>Perform day-to-day Salesforce configuration (fields, page layouts, record types)</p> <p>Maintain and update small Flows and automation components</p> <p>Troubleshoot user issues related to leads, accounts, opportunities, permissions</p> <p>Fix stuck or misrouted leads</p> <p>Support routing and assignment logic improvements</p> <p>Partner with the Senior Salesforce Admin on larger automation projects</p> <p>Assist in cleanup of metadata, permission sets, and technical debt</p> <p>Support governance and documentation of Salesforce changes</p> <h2><strong>RevOps Generalist Responsibilities (Operational Support)</strong></h2> <p>Identify and fix CRM inaccuracies (duplicates, missing data, misaligned owners)</p> <p>Ensure proper setup of renewals, upsells, and new deal configurations</p> <p>Support subscription/billing sync accuracy</p> <p>Manage telephony and Sales Engagement sync issues</p> <p>Maintain lead quality and attribution hygiene</p> <p>Assist with onboarding new reps into Salesforce &amp; GTM tools</p> <p>Support reporting and dashboard creation</p> <p>Ensure data aligns with Rules of Engagement (ownership, routing, activity logging)</p> <p>&nbsp;</p> <h1>⭐ <strong>Who You’ll Partner With</strong></h1> <p>This role works closely with:</p> <p>Senior Salesforce Administrator</p> <p>Sales Efficiency team</p> <p>RevOps / GTM Operations</p> <p>Sales Leadership (BD, MD, DSM teams)</p> <p>Sales Engagement / Telephony admins</p> <p>Analytics &amp; Reporting teams</p> <p>Enablement &amp; Training teams</p> <p>This position sits at the intersection of systems + operations, making collaboration essential.</p> <p>&nbsp;</p> <h1>⭐ <strong>What You Bring</strong></h1> <p><strong>Required Skills &amp; Experience</strong></p> <p>1–3 years of Salesforce Admin experience (or equivalent hands-on exposure)</p> <p>Familiarity with Salesforce Flows (ability to build basic flows or willingness to learn quickly)</p> <p>Strong troubleshooting skills and problem-solving mindset</p> <p>Comfortable fixing data, leads, owners, duplicates, and workflow errors</p> <p>Experience working with GTM or customer-facing teams</p> <p>Strong attention to detail and data accuracy</p> <p>Basic reporting &amp; dashboard experience</p> <p>Ability to communicate clearly with sales reps and managers</p> <p><strong>Nice to Have</strong></p> <p>Salesforce Administrator certification (or in progress)</p> <p>Experience with Sales Engagement tools (Salesloft/Outreach)</p> <p>Experience with telephony/dialer systems</p> <p>Subscription/billing/renewal operations experience</p> <p>RevOps or Sales Ops background</p> <p><strong>Soft Skills</strong></p> <p>Curious and eager to learn</p> <p>Strong ownership and follow-through</p> <p>Comfortable operating in ambiguity</p> <p>Calm under pressure</p> <p>Highly organized with strong documentation habits</p> <p>&nbsp;</p> <h1>⭐ <strong>Career Growth Path</strong></h1> <p>This role provides clear advancement to:</p> <p><strong>Salesforce Administrator II</strong></p> <p><strong>RevOps Analyst II</strong></p> <p><strong>Salesforce Developer (light)</strong></p> <p><strong>Systems Operations Specialist</strong></p> <p>Growth will depend on:</p> <p>Mastery of flows</p> <p>Increasing autonomy</p> <p>Broader RevOps systems knowledge</p> <p>Ownership of impactful workflows and processes</p> <p>&nbsp;</p> <h1>⭐ <strong>What Success Looks Like</strong></h1> <p><strong>Within 90 Days:</strong></p> <p>Lead hygiene processes established</p> <p>Stuck lead / workflow errors reduced</p> <p>Accurate CRM data maintained</p> <p>Supporting small-scale automation changes</p> <p>Reliable sync troubleshooting</p> <p><strong>Within 6 Months:</strong></p> <p>Independently owning day-to-day Salesforce admin tasks</p> <p>Meaningful improvements in lead quality and attribution</p> <p>Cleaner subscription &amp; renewal configurations</p> <p>Supporting medium-complexity flows</p> <p><strong>Within 12 Months:</strong></p> <p>Fully reliable operational backbone for Sales Efficiency</p> <p>Clear contributor to routing accuracy, CRM governance, and data quality</p> <p>Able to manage workflows end-to-end with minimal oversight</p> <p>Recognized partner by Sales, RevOps, and Enablement teams</p><div class="content-conclusion"><p><a href="https://www.groupon.com" target="_blank"><strong>Groupon</strong></a>&nbsp;<strong data-start="323" data-end="357">is an AI-First Company</strong><br data-start="357" data-end="360">We’re committed to building smarter, faster, and more innovative ways of working—and AI plays a key role in how we get there. We encourage candidates to <strong data-start="513" data-end="534">leverage AI tools</strong> during the hiring process where it adds value, and we’re always keen to hear how technology improves the way you work. If you’re passionate about AI or curious to explore how it can elevate your role—<strong data-start="735" data-end="768">you’ll be right at home here.</strong><br><br>Groupon’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local e-commerce marketplace, click <a href="https://www.groupon.com/articles/about" target="_blank">here</a>. You can also find out more about us in the latest <a href="https://www.groupon.com/articles/press" target="_blank">Groupon new</a>s as well as learning about our <a href="https://www.groupon.com/articles/dei" target="_blank">DEI approach</a>. If all of this sounds like something that’s a great fit for you, then click apply and join us on a mission to become the ultimate destination for local experiences and services.</p> <p><strong>Beware of Recruitment Fraud: </strong>Groupon follows a merit-based recruitment process without charging job seekers any fees. We've noticed an increase in recruitment fraud, including fake job postings and fraudulent interviews and job offers aimed at stealing personal information or money. Be cautious of individuals falsely representing Groupon's Talent Acquisition team with fake job offers. If you encounter any suspicious job offers or interview calls demanding money, recognize these as scams. Groupon is not responsible for losses from such dealings. For legitimate job openings (and a sneak peek into life at Groupon), always check our official career website at&nbsp;<a href="https://www.grouponcareers.com/">Groupon Careers</a></p></div>