About this role
Overview
Mercedes-Benz of Hanover is part of the fast-growing Group 1 Automotive, a leader in automotive retail. We are looking to add a qualified Automotive Service Manager to our team.
In addition to competitive pay, we offer our associates the following benefits:
- Health, Dental, Vision, Life, and Disability insurance
- 401(k) plan with company match
- Paid Time-Off
- Employee Stock Purchase Plan
- Employee Vehicle Purchase Program
- Professional work environment, with job training and advancement opportunities
Responsibilities:
- Forecast goals and objectives for the department and ensure they are met
- Ensure that common courtesy is shown to all customers by every service department employee to promote customer satisfaction
- Hire, train, develop and motivate the service department staff and monitor their performance
- Maintain daily sales and production records as required by dealership management
- Develop and monitor budgets for the service department and keep dealership management informed of variances
- Ensure that the service department meets all customer satisfaction (CSI) and financial goals
- Establish and maintain good working relationships with customers to encourage repeat and referral business
- Handle customer complaints tactfully, promptly, and with concern for the customer
- Establish promotional service prices
- Ensure proper repair techniques are being used
- Schedule training as necessary to properly repair and service vehicles
- Stay up to date on product changes and new products
- Ensure that all necessary shop equipment is in proper and safe working condition
- Understand and comply with federal, state and local regulations that affect service department operations, such as hazardous waste disposal, OSHA right-to-know, etc.
- Other duties may be assigned by management
Qualifications:
- At least 5 years of automotive service management experience
- Sales driven background
- High CSI and customer focused
- Experience managing 10+ employees preferred
- CDK experience a plus
- Ability to work independently and be self-motivated
- Professional appearance and work ethic
- Ability to work well in a process driven environment
- High School Diploma or Equivalent
- Must have a Valid Driver’s License
The compensation for this position is salary plus commission. Salaries range from $150,000 to $200,000. Earnings from commissions may vary based on several factors, including individual performance and market conditions, allowing total income up to $200,000.
All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment
Group 1 Automotive, a Fortune 250 company, is a leading operator of automotive dealerships and collision centers across the United States and United Kingdom.
If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail.
To learn more about our company, visit www.group1auto.com.
Apply today or refer a qualified friend.
Group 1 Automotive is an Equal Employment Opportunity employer and participates in E-Verify
Other facts
About Group 1 Automotive, Inc.
We are a Houston-based, Fortune 300 automotive retailer. Since our initial public offering in October 1997, Group 1 has grown to become the third-largest dealership group in the United States and has expanded into the United Kingdom. The company achieved this success through a strategy that leverages management experience and emphasizes geographic and brand diversity, interrelated revenue streams, operational efficiencies, and the prudent deployment of capital.
Our Core Values:
Integrity – We conduct ourselves with the highest level of ethics both personally and professionally when we sell to and perform service for our customers without compromising our honesty.
Transparency – We promote open and honest communication between each other and our customers.
Professionalism – We set our standards high so that we can exceed expectations and strive for perfection in everything we do.
Teamwork – We put the interest of the group first, before our individual interests, as we know that success only comes when we work together.
What you'll do
- The Automotive Service Manager is responsible for forecasting goals, ensuring customer satisfaction, and managing the service department staff. They will also develop budgets, handle customer complaints, and ensure compliance with regulations.
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