Summary
Location
Virginia Beach
Type
full-time
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About this role
The Production Scheduler is the first point of contact for Groundworks customers. A warm, welcoming and positive image of the company must be given through the phone by having an energetic and positive attitude with every customer interaction.
Job Responsibilities:
Must be positive and motivated with excellent communication skills
Ability to adapt quickly to changes in work strategy
Telephone Interaction with Customers
Inbound and Outbound Calls
Schedules work to be installed
Confidently makes decisions and effectively communicates with all levels of management.
Performs customer follow-ups with a variety of information
Maintains Customer Information
Records and updates computer-based customer information accurately and timely
Provides necessary information to inner-company resources
Distributes information as needed for company flow
Performs administrative duties
*All other duties as necessary
What is required to join our team as Production Scheduler:
Typically possesses a High School Degree/GED
Previous call center/customer service experience highly desired
Customer Focus; Customer Service
Sales mentality
Phone Skills
Excellent Oral/Verbal Communication
Excellent writing skills
People Skills; Interpersonal Savvy
Problem-Solving
Data Entry Skills
What we provide for our employees:
Bi-weekly Pay plus bonus structure
Full-time nonseasonal work!!!
Superior training will ensure you start with immediate success
Competitive and rewarding, family-oriented culture
Advanced leadership training opportunities
World-class training and support
Benefits include Medical, Dental, Optical, Long/Short Term Disability, Life insurance, 401(k) with a company match, and paid time off including 6 holidays.
Who is Groundworks?
With more than 50 locations across the USA, Groundworks is the fastest-growing foundation solutions company in the country!
Recognized as a Top Workplaces USA™ company and offering ownership for everyone, we're building something that just can't be replicated. And we're on a mission to change an industry like never before!
We're unique here at Groundworks. We are all connected through the same vision, mission, and values, and we are stronger together. That's why we're proud to be the Groundworks Tribe! Our shared culture, resources, work ethic, and even the lingo we use unites us as #OneTribe.
When customers choose a local Groundworks company, they can feel confident they’re hiring trusted local experts who will ensure the job’s done right.
When you choose Groundworks, you'll join thousands of Tribemates who are making history. It’s the Groundworks difference!
So come and help us make history. Join our Tribe!
#Groundworks #StrongerTogether #OneTribe
Other facts
About Groundworks
At Groundworks, we're more than just a company; we're a national movement towards safer, more secure foundations for homes and businesses across the United States. With a rich history of innovation and excellence, we specialize in foundation repair, basement waterproofing, crawl space encapsulation, and concrete lifting, underpinning the nation's confidence one foundation at a time.
Our mission is straightforward: to offer unparalleled expertise, service, and customer satisfaction, ensuring every project we undertake is built on solid ground. With years of experience and a presence in more than 60 locations nationwide, our certified professionals are committed to delivering industry-leading solutions tailored to the unique needs of our customers.
Why Groundworks? It's simple:
Nationwide Leadership: As the nation's leading provider, we're at the forefront of foundation and waterproofing solutions, setting standards and constantly innovating.
Unmatched Expertise: Our team of experts is unmatched in the industry, bringing deep knowledge and cutting-edge technology to every project.
Commitment to Quality: We stand by our work with lifetime warranties, ensuring peace of mind and confidence in every solution we deliver.
Customer Satisfaction: At the heart of everything we do is a commitment to our customers, from free inspections to transparent communication and beyond.
"Building the Nation's Confidence, One Foundation at a Time" isn't just our tagline; it's our promise to you. Discover why thousands of homeowners and businesses trust Groundworks for their foundation and waterproofing needs. Visit www.Groundworks.com to learn more about our services, explore our projects, and connect with a local expert today.
What you'll do
- The Production Scheduler is responsible for managing customer interactions and scheduling work installations. This includes making decisions, performing follow-ups, and maintaining accurate customer information.
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