Summary
Location
Sherwood Park
Type
full-time
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About this role
Ready to build your future? We're Groundworks, North America's leading foundation repair and water management specialist. We're more than a company - we're a team driven by purpose. As a Top Workplace, we're looking for top talent to fuel our mission: to protect, repair, and improve our customers’ greatest asset – their home.
But what makes us a great place to work? Here, you'll find real career growth, comprehensive and affordable benefits, a culture that values hard work and innovation, and company ownership equity. Whether you’re starting your career or looking for your next big move, we offer hands-on training, advancement opportunities, and the chance to make a real impact every day.
Join us and lay the foundation for your success. Apply today!
Groundworks is seeking a talented Assistant Service Manager to join our tribe in Edmonton, AB!
The Assistant Service Manager will assist the Service Manager in developing strategies to improve sales, effectively handle customer complaints, and assist with managing Service Techs. The Assistant Service Managers should be able to achieve excellent customer service at all times.
Duties and responsibilities
- Develop and lead effective weekly trainings
- Evaluate field performance and deliver feedback in a 1:1 setting
- Create and implement effective development and disciplinary plans
- Learn all aspects of the Service Managers Day to day responsibilities
- Other duties as assigned.
- It is an essential function of this job that the employee regularly and reliably reports to work on time each working day
Minimum Requirements
- High school diploma or GED.
- Knowledge of terminology, methods and best practices used in the foundation repair
- Proven experience in Service and/or customer service
Qualifications
- Successfully proven KPIs as a Certified Field Inspector or Service Technician
- Proficiency in Excel and other data management tools.
- Proven experience in Service and/or customer service.
- Proficient in all Microsoft Office applications.
- The ability to work in a fast-paced environment.
- Excellent problem-solving skills.
- Strong management and leadership skills.
- Effective communication skills.
- Exceptional customer service skills.
Working conditions
- Will work in an office setting but will occasionally be required to travel to work sites or construction branch locations, where the employee will visit with customers and employees to ensure quality of sales. S/he may be exposed to loud noise level as well as fumes or airborne particles, moving mechanical parts and vibration. The position works near moving mechanical parts and in outside conditions that include inclement weather, heat and humidity, and exposure to dust and asphalt.
Requirements
- Full-time
- Onsite: 1919 84 Ave, Edmonton AB T6P 1K1, Canada
What we Provide:
Competitive Pay
Employee Company Ownership Opportunities
Industry Leading Training Programs
Leadership Development and Career Growth Tracks
Comprehensive and Affordable Benefits Package
Top Workplace with Award Winning Culture
Other facts
About Groundworks
At Groundworks, we're more than just a company; we're a national movement towards safer, more secure foundations for homes and businesses across the United States. With a rich history of innovation and excellence, we specialize in foundation repair, basement waterproofing, crawl space encapsulation, and concrete lifting, underpinning the nation's confidence one foundation at a time.
Our mission is straightforward: to offer unparalleled expertise, service, and customer satisfaction, ensuring every project we undertake is built on solid ground. With years of experience and a presence in more than 60 locations nationwide, our certified professionals are committed to delivering industry-leading solutions tailored to the unique needs of our customers.
Why Groundworks? It's simple:
Nationwide Leadership: As the nation's leading provider, we're at the forefront of foundation and waterproofing solutions, setting standards and constantly innovating.
Unmatched Expertise: Our team of experts is unmatched in the industry, bringing deep knowledge and cutting-edge technology to every project.
Commitment to Quality: We stand by our work with lifetime warranties, ensuring peace of mind and confidence in every solution we deliver.
Customer Satisfaction: At the heart of everything we do is a commitment to our customers, from free inspections to transparent communication and beyond.
"Building the Nation's Confidence, One Foundation at a Time" isn't just our tagline; it's our promise to you. Discover why thousands of homeowners and businesses trust Groundworks for their foundation and waterproofing needs. Visit www.Groundworks.com to learn more about our services, explore our projects, and connect with a local expert today.
What you'll do
- The Assistant Service Manager will assist the Service Manager in developing strategies to improve sales and handle customer complaints. They will also manage Service Techs and ensure excellent customer service at all times.
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