About this role
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Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions. |
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기본 정보
채용 공고 ID: 538286
근무 형태: 정규직 (Regular Full-Time)
부서: Commercial Technical Services (DxCTS)
근무 지역: APAC – 대한민국 (Field-based)
WHAT WE DO MATTERS
Grifols는 1909년 설립된 글로벌 헬스케어 기업으로, 전 세계 사람들의 건강과 웰빙을 향상시키기 위해 노력해 왔습니다. 혈장 유래 의약품 및 수혈의학 분야의 글로벌 리더로서, 110개 이상의 국가와 지역에서 혁신적인 의약품과 솔루션을 제공합니다.
포지션 개요
우리는 다양성이 우리의 비즈니스, 팀, 그리고 문화에 가치를 더한다고 믿습니다. 또한 모두가 표용되는 환경을 조성하기 위해 기회 평등 고용을 실천하고 있습니다
본 포지션은 Grifols Diagnostics Commercial Technical Services(DxCTS) 팀 소속으로, 한국 내 고객을 대상으로 모든 Grifols Diagnostics 장비 및 시약에 대한 기술적 애플리케이션 지원을 담당합니다. 즉 현장 중심(Field-based) 역할로, 국내 출장이 요구되며 필요 시 해외 출장도 포함됩니다.
주요 업무
• 고객 대상 고품질 애플리케이션 기술 지원 제공
• 현장 또는 지정된 교육센터에서 사용자 기술 교육 수행
• 장비 및 시약 문제에 대한 원격/현장 트러블슈팅
• 시약 성능 모니터링 및 품질 이슈 에스컬레이션
• FSE(Field Service Engineer) 및 대리점 기술/학술팀과 협업
• 사용자 미팅, 학회, 기술 리뷰 참석
• CRM 시스템 내 고객 기록 관리
• 시약 재고 수준 산정 및 공급망 지원
• 장비 업그레이드, 사전 설치 평가, 비정기 방문 수행
지원 자격
• 의료기술(Medical Technology) 또는 생명과학 관련 학위 또는 자격 보유한 자
• 진단 업계에서 진단 장비 및 시약 기술 지원 경력 3년 이상 근무 한 자
• 자기주도적이며 꼼꼼하고 독립적으로 업무 수행 가능 자
• 국내 출장 가능(지방), 주말/공휴일 포함 유연 근무 가능한 자.
근무 조건
• 고용 형태: 정규직
• 근무시간: 주 5일(월-금), 09:00 -18:00
• 근무 장소: 한국 지사(서울)
• 급여, 성과급 및 처우: 회사 내규에 따름/ 경력에 따라 협의
• 복리후생: 4대보험, 연차유급휴가, 퇴직연금, 건강검진 등.
Grifols는 직원을 소중히 여기며, 우수한 근무 환경 속에서 전문적 성장을 적극 지원하는 회사입니다. 여러분의 커리어에 큰 발전 기회가 될 것입니다.
사무실 위치
서울시 금천구 가산디지털2로 30. 13층 1301호(가산동, RSM타워)
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We believe that diversity adds value to our business, our teams, and our culture. We are committed to equal employment opportunities that foster an inclusive environment.
We are looking for a Technical Applications Specialist who will be part of the Grifols Diagnostics’ Commercial Technical Services (DxCTS) team in Korea.
As a Technical Applications Specialist, you will provide technical support to customers on all assays and instruments marketed by Grifols Diagnostics Solutions (GDS). You will ensure customer satisfaction by supporting workflow, software, and equipment operation from both operator and lab manager perspectives. This is a field-based role requiring extensive travel within Korea and occasionally outside the country.
What your main responsibilities will be
You will have the opportunity to:
- Deliver high-quality applications support to end users of Grifols solutions.
- Provide technical training to operators onsite or at designated training centers.
- Troubleshoot assay and instrument issues onsite or remotely, ensuring timely resolution.
- Monitor assay performance and escalate potential quality issues as needed.
- Collaborate with Field Service Engineers and distributor technical teams for complete issue resolution.
- Participate in user meetings, key congresses, and customer technical reviews as a key technical resource.
- Maintain accurate records of customer interactions and complaints in the CRM system.
- Support supply chain functions in determining correct inventory levels for assay reagents.
- Engage in activities related to upgrades, pre-site evaluations, and unscheduled visits to instrument sites.
Who you are
The requirements listed below are representative of the knowledge, skills, and abilities required:
- You hold a degree or certification in Medical Technology or a related life science field.
- You have at least 3 years of experience supporting complex diagnostic equipment and assays in a medical or clinical laboratory environment, blood screening center, or equivalent.
- You are self-motivated, detail-oriented, and able to work independently.
- You are available to travel extensively (up to 70%) and work flexible hours, including weekend/holiday on-call rotations.
What we offer
- Contract of Employment: Permanent position.
- Location: Korea (field-based role).
This is a brilliant opportunity to join Grifols, a company that values its employees and fosters professional growth in an excellent working environment.
LI-HJ1
Location: APAC : Korea : Home Office:[[building_obj]]
Other facts
About GRIFOLS, S.A.
Grifols is a global healthcare company founded in Barcelona in 1909 committed to improving the health and well-being of people all over the world.
A leader in essential plasma-derived medicines and transfusion medicine, we develop, produce and provide innovative healthcare services and solutions in more than 110 countries.
Patient needs and our ever-growing knowledge of many chronic, rare and prevalent diseases, sometimes life-threatening, drive our innovation in plasma-based therapies and other biopharmaceuticals to enhance quality of life.
Grifols is focused on treating conditions across a broad range of therapeutic areas: immunology, hepatology and intensive care, pulmonology, hematology, neurology and infectious diseases.
With a workforce of over 23,000 employees in more than 30 countries and regions, we are committed to a sustainable business model that sets the standard for continuous innovation, quality, safety and ethical leadership in the industry. Our work has a positive social and economic impact in the countries where we operate, creating jobs and generating wealth.
People are at the heart of what we do, and we strive to create an inclusive, diverse, fair and equal society. Maintaining and promoting a workforce that reflects this reality leads to enhanced professional relationships and helps us to give our best to patients, donors and customers.
In 2024, Grifols was named one of TIME’s ‘World’s Best Companies’ for the second year in a row, reaffirming our commitment to excellence. We were also recognized by Forbes as one of the "Best Employers for Women 2023," reflecting our dedication to fostering an inclusive and supportive workplace for all.
To maintain a positive community and overall respectful communication, please keep our community guidelines in mind.
What you'll do
- The Technical Applications Specialist will provide technical support to customers on all assays and instruments marketed by Grifols Diagnostics Solutions. This includes delivering high-quality applications support, conducting training, troubleshooting issues, and collaborating with technical teams.
Ready to join GRIFOLS, S.A.?
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