JOB BRIEF

We are looking for an experienced Senior Account Manager to serve as the single point of accountability for GreenSlate's most valuable Enterprise client relationships. This role will lead a dedicated cross-functional support pod, ensuring our enterprise clients receive a superior experience through proactive account management and seamless coordination across Technical Account Management, Accounting Success, and Implementation teams.

The goal is to grow our highest-value enterprise accounts by delivering exceptional service that differentiates GreenSlate in the marketplace. To achieve this, the Senior Account Manager must excel at understanding complex enterprise workflows, coordinating cross-functional teams, maintaining strategic client relationships at the executive level, and identifying opportunities for expansion while ensuring world-class client retention.

This role is remote within the Los Angeles area.

WHO WE ARE

GreenSlate is the fastest-growing provider of technology and business solutions for media productions. We provide the most advanced technology for production accounting and entertainment payroll. Our innovative cloud-based platform is evolving the entertainment industry’s back-office by replacing inefficient paper-based processes with digital solutions. The studios, film franchises, independent producers, and content creators we serve benefit from greater efficiencies, better access to data, and cost savings, and they minimize their impact on the environment. GreenSlate offers a full range of payroll, software application, production accounting, tax credit management, ACA compliance & benefits, production insurance, and consulting services. To learn more about the productions we partner with, please visit greenslate.com.                  

WHAT WE EXPECT FROM YOU 

• Serve our Enterprise clients as their single point of accountability, building strong relationships across all levels of their organization.
• Lead and coordinate a dedicated, cross-functional pod (Technical Account Management, Accounting Success, Implementation), providing operational direction and prioritization.
• Conduct quarterly business reviews for strategic alignment and satisfaction.
• Monitor and report on Enterprise health, usage, and KPIs to proactively identify risks and opportunities.
• Manage complex escalations and coordinate timely, cross-functional responses.
• Develop strategies for business expansion and secure long-term renewals.
• Maintain and facilitate a dedicated Slack channel and lead daily standups/weekly reviews for pod alignment and support coordination.
• Deeply understand Enterprise-specific needs, complex workflows, compliance, and custom integrations.
• Advocate for client needs in product discussions.
• Facilitate new service introductions to clients.
• Collaborate with Sales on retention/renewals, aiming for 3+ sales-qualified opportunities per quarter.
• Oversee coverage planning within the pod to ensure seamless client support during team member absences.
• Track and ensure adherence to Enterprise SLAs (e.g., 2-hour priority response).
• Participate in client and industry events.
• Provide quarterly performance feedback to functional managers regarding pod members' success contributions.

WHO YOU ARE

• At least eight (8) years of experience in account management, client success, or relationship management roles, with entertainment industry experience strongly preferred.
• Proven track record of managing high-value, complex client relationships at the executive level.
• Demonstrated experience leading cross-functional teams.
• Excellent communication and presentation skills.
• Strategic thinker with strong business acumen and the ability to identify growth opportunities.
• Deep understanding of enterprise production workflows, accounting processes, and payroll operations preferred.
• Exceptional organizational and project management skills with the ability to coordinate multiple priorities simultaneously.
• Strong problem-solving abilities with a proactive, solutions-oriented mindset.
• Experience with CRM systems (HubSpot preferred) and business intelligence tools.
• Ability to thrive in a fast-paced environment and manage high-pressure situations with professionalism.
• Natural relationship builder with a genuine, trustworthy personality.
• Collaborative leadership style with the ability to motivate and coordinate team members across departments.
• Data-driven decision maker comfortable with metrics, reporting, and performance analysis.  

• Compensation that reflects your value: Competitive salary packages tailored to your experience with opportunities for regular reviews and raises
• Comprehensive Benefits: Benefits that go beyond the basics, including a matching 401(k), Employee Assistance Program/mental health support, accident insurance, wellness discounts and perks through the Holisticly platform
• Full-Time Remote Flexibility: Enjoy working remotely with all the tools and support needed to stay connected and productive
• Impactful Work: Be part of projects that make a difference in the entertainment industry, with a direct influence on shaping our future and making tangible change
• A Thriving, Collaborative Culture: Join a team that values open communication and creativity. Quality, Urgency, Innovation, Service and Collaboration drive everything we do

SALARY RANGE: $90,000-$110,000

The physical demands that are described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to hear and see. The employee is regularly required to stand and sit/ The employee is regularly required to practice manual dexterity sufficient to operate standard office equipment. Specific vision abilities required by this job include close vision and distant vision. While performing the duties of this job, the employee is exposed to standard office equipment. Occasionally called upon to work hours in excess of the normal daily schedule.  The employee may need the ability to lift up to 50 pounds.

GreenSlate is an equal opportunity employer and committed to providing equal employment opportunity to all applicants and team members regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. GreenSlate makes reasonable accommodations for handicapped and disabled team members.

At GreenSlate, we take steps to ensure our customers and applicants remain safe from online fraud and scams. We never ask for credit card numbers, credit reports, or other sensitive information as part of our application process, and we do not require applicants to purchase training or pay a fee. We encourage applicants to do research before engaging in any transaction and never give out their credit card or bank account information to any unknown parties.

GreenSlate is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States.