Summary
About this role
Job Description
Overview
The Host ensures that members and guests receive a warm, genuine welcome and are seated efficiently and comfortably. This role manages dining room flow, reservations, and communication between service areas while maintaining an inviting atmosphere. The Host also assists with takeout orders and supports the service team when needed to provide seamless hospitality.
What You’ll Be Doing
Greets members and guests with warmth and professionalism, maintaining a welcoming presence at the host stand and throughout dining areas.
Assists with reservations, seating requests, wait times, accommodations, and anticipates guest needs to enhance the overall dining experience.
Manages reservations and table flow, ensuring the dining room is inspected, prepared, and paced effectively for service.
Coordinates with servers, bartenders, and leadership to support smooth seating, section rotation, and service execution.
Takes and enters to-go orders accurately in the POS system, ensuring orders are assembled, checked, and delivered with care.
Supports service operations by assisting with opening, reset, and closing procedures, clearing tables, and maintaining a clean, polished environment.
Communicates member preferences, concerns, and feedback promptly and respectfully to leadership.
Upholds food safety standards, cleanliness, and professionalism, addressing spills, breakage, or disruptions discreetly.
Participates in staff meetings, pre-service huddles, and training sessions to reinforce service and safety standards.
What You Need For This Position
Warm, welcoming communication style with a polished, professional presence and strong interpersonal skills.
Ability to multitask, stay organized, and remain calm during high-volume dining periods.
Genuine passion for creating memorable dining experiences and engaging positively with guests.
POS system experience is helpful but not required; training will be provided.
Ability to stand and walk for extended periods, with frequent bending, reaching, and repetitive motions.
Must be able to push, pull, lift, and carry up to 50 pounds.
What’s in it for You
Medical/Dental/Vision (Full-Time option)
401K with 100% match up to 3% (Full-Time option)
Parental Leave Program (Full-Time Option)
Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year
Health and Wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.
Shift meal provided per day
10% Discount on GHG outlets
Discounted hotel rates at Choice Hotels Worldwide
Top Reasons to Work With GHG
We are one of the Nation's 101 Best and Brightest Companies to work for!
You’ll have the opportunity to work with a diverse culinary team that is fun, high-energy, and passionate about food.
You will grow your skills and experience in an environment that allows you to put your creativity to work.
Other facts
About Greenleaf Hospitality Group
From hotel lodging and events to dining, retail, and entertainment, Greenleaf Hospitality Group offers an unmatched choice in world class hospitality. The locally owned Kalamazoo company owns and operates three locations: Radisson Plaza Hotel & Suites, Wings Event Center, and Wings West. Additionally, the following outlets located within the three locations are owned and operated by Greenleaf Hospitality Group: Kalamazoo Wings Hockey Club, Blush Salon + Spa, Old Burdick’s, Rio: Regionally Inspired Offerings, The Wedding Studio, Kalamazoo Athletic Club, The Morning Dish, Brick and Brine, and Starbucks.
What you'll do
- The Host greets members and guests, manages dining room flow, and assists with reservations and takeout orders. They also support the service team to ensure a seamless hospitality experience.
Ready to join Greenleaf Hospitality Group?
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