Job Description

JOB PURPOSE:

The General Manager oversees and has full responsibility for all hotel and retail operations for this 340 room hotel property.  Departments include Front Office, Revenue Manager, Sales & Catering, Housekeeping, Facility & Maintenance, Safety & Loss Prevention, Blush Salon & Spa, Starbucks, RIO, and Kalamazoo Athletic Club.

ESSENTIAL JOB RESULTS:

• Manage relationships with all client groups including guests, tenants, and intra-company departments

• Assist with recruiting, hiring, training and managing staff, as well as their coaching, counseling and development

• Create and maintain a culture of accountability, quality results, business sustainability, with high client satisfaction.

• Providing uncompromising service standards for our external and internal guests

• Ensure that all Radisson brand standards are met and continue to be met on an ongoing basis

• Ensure that all rooms meet minimum cleanliness standards for hotel guests

• Responsible for overall day to day operations of the hotel & retail outlets

• Drive vision, mission and core values at the property level

• Have a high level of integrity both personally and professionally

• Communicating clear expectations across the property

• Knowing and understanding intra-company outlets to cross-sell and support effectively

• Understand and aggressively pursue avenues to advance our market placement and increase revenues

• Drive profitability through revenue generation and cost saving efforts

• Able to communicate and motivate a diversely talented team of individuals

• Promote cross department communication

• Be a support person for all units as needed

• Assist on executive decisions with the Executive Leadership Team

• Handle escalated guest issues, media questions and community donations

• Responsible for financial projections and performance; including revenue and expenses

• Manage upcoming capital projects, including developing appropriate capital budget to support the timing of required capital projects

• Maintain condition and physical well-being of hotel property, including making recommendations for improvements based on franchise requirements

• All other tasks and duties as defined by your leader as needed

WHAT YOU NEED FOR THIS POSITION:

• Bachelor’s degree with an emphasis in business related field is preferred

• Minimum five years’ experience in management of hospitality operations

• Experience and success in leading, supervising, team building, and motivating staff

• Driven by purpose, mission, values, and has sense of urgency

• Able to work closely with staff through strong communication and verbal skills

• Able to stand for long periods of time, up to 10 hours or more

• Able to stoop and bend

• Able to lift up to 40 pounds from time to time

• Able to safely work with potentially dangerous chemicals and equipment

• Able to comply with safety and health code standards

• Able to handle responsibilities that require repetitive motion tasks