Summary
About this role
Job Description
This is a full time role
A Look Into Working at the Kalamazoo Athletic Club
Working at the Kalamazoo Athletic Club offers an exciting opportunity to be part of a dynamic, fitness-focused environment where teamwork and community engagement are at the forefront. Employees enjoy a supportive culture that encourages professional growth through training and development, with opportunities for career advancement. The club provides a variety of roles, from personal trainers to front desk staff, each requiring excellent customer service skills to interact with a diverse membership. Perks include flexible scheduling and membership benefits, allowing staff to enjoy the facilities and classes. While the fast-paced atmosphere demands efficiency and high-quality service, it also offers a rewarding experience for those passionate about health and wellness.
What You’ll Be Doing
Greet all guests by making them feel welcome and comfortable
Anticipate guest’s wants, needs, and desires
Productive and proactive in providing personalized guest experiences
Prioritize and use time management skills
Take initiative to resolve concerns and understand guest needs
Provide guest experiences that build positive relationships
Provide thorough and knowledgeable explanations of the Kalamazoo Athletic Club in order to maximize each sale and optimize customers satisfaction
Continuously promote yourself and the Kalamazoo Athletic Club to ensure growth professionally
Give tours to potential members and fitness orientations to new members and guest
Communicate amenities and promote the Kalamazoo Athletic Club
Continuation of knowledge within the health and fitness industry
What You Need for this Position
Excellent customer service skills and strong multitasking skills
Ability to use software programs and navigate the computer system
Able to stand for long periods of time, up to 8 hours or more
Able to stoop and bend
Able to lift up to 40 pounds from time to time
Able to safely work with potentially dangerous chemicals and equipment
Able to comply with safety and health code standards
Able to handle responsibilities that require repetitive motion tasks
What's in it for You
Medical/Dental/Vision (Full-Time option)
401K with 100% match up to 3% (Full-Time option)
Parental Leave Program (Full-Time Option)
Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year
Health and Wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.
10% Discount on GHG outlets
Discounted hotel rates at Radisson Hotel Group branded properties worldwide
Top Reasons to Work With GHG
We are one of the Nation's 101 Best and Brightest Companies to work for
You’ll have the opportunity to work with a team that is fun, high-energy, and passionate
You will utilize your skills and experience at a state of the art fitness facility
Other facts
About Greenleaf Hospitality Group
From hotel lodging and events to dining, retail, and entertainment, Greenleaf Hospitality Group offers an unmatched choice in world class hospitality. The locally owned Kalamazoo company owns and operates three locations: Radisson Plaza Hotel & Suites, Wings Event Center, and Wings West. Additionally, the following outlets located within the three locations are owned and operated by Greenleaf Hospitality Group: Kalamazoo Wings Hockey Club, Blush Salon + Spa, Old Burdick’s, Rio: Regionally Inspired Offerings, The Wedding Studio, Kalamazoo Athletic Club, The Morning Dish, Brick and Brine, and Starbucks.
What you'll do
- The Front Desk Associate will greet guests, provide personalized experiences, and give tours to potential members. They will also communicate amenities and promote the Kalamazoo Athletic Club.
Ready to join Greenleaf Hospitality Group?
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