Job Description

Position Summary

The Food & Beverage supervisor plays a key leadership role in creating exceptional member experiences by ensuring consistent, high-quality service across all dining, banquet, and event outlets. This position leads front-line service teams with a focus on hospitality, operational excellence, training and development, and team engagement - aligned with Kalamazoo Country Club's vision of elevating the club dining experience. 

As part of the KCC F&B leadership team, this role helps bring to life our mission of crafting extraordinary dining experiences through teamwork, service precision, warmth, and a commitment to excellence. 

Top Reasons to Work With GHG

• We are one of the Nation's 101 Best and Brightest Companies to work for

• You’ll have the opportunity to work with a passionate team with a high focus on guest satisfaction

• You will develop and grow your skills into an exciting career of hospitality

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Core Responsibilities

Leadership & Culture

• Lead by example, modeling KCC’s values of warmth, professionalism, hospitality, and member-first service. 

• Motivate, coach, and mentor staff to build a collaborative, cohesive team committed to service excellence.

• Reinforce KCC’s F&B vision: hospitality is not just service—it is the creation of memorable experiences.

• Conduct pre-shift huddles, communicate daily goals, business needs, service standards, and special events.

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Operational Management

• Oversee daily F&B operations including restaurant, banquet, events, and service staging areas.

• Ensure proper room setups, table layouts, event staging, and style consistency in accordance with service standards. 

• Monitor labor forecasts, daily staffing needs, scheduling, and payroll accuracy.

• Maintain inventory control and ensure proper handling, storage, and use of equipment and supplies.

• Guide safe and efficient execution of opening, closing, and cleaning procedures.

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Service Excellence & Member Experience

• Maintain a strong presence on the floor to support team members, engage with members, and manage service flow.

• Resolve guest concerns professionally and promptly, ensuring a positive outcome and member satisfaction.

• Promote personalized service, anticipating member preferences and enhancing the guest connection experience.

• Ensure all team members deliver thoughtful, attentive, and consistent service.

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Training & Staff Development

• Conduct ongoing training for new and existing staff, focusing on service standards, menu knowledge, Northstar POS, safety, and communication.

• Provide coaching, performance feedback, corrective support, and recognition.

• Support the development of team leads and high-performing staff.

• Reinforce continuous improvement and learning within the department.

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Communication & Collaboration

• Communicate daily operations and service goals clearly to staff and leadership teams.

• Collaborate closely with culinary, banquet, event planning, bar operations, golf services, and club leadership to ensure unified service delivery.

• Report operational concerns, opportunities, and service feedback to management promptly.

What You Need for this Position

• Able to stand for long periods of time, up to 8 hours or more

• Able to stoop and bend

• Able to lift up to 40 pounds from time to time

• Able to safely work with potentially dangerous chemicals and equipment

• Able to comply with safety and health code standards

• Able to handle responsibilities that require repetitive motion tasks

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What’s in it for You

• Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year

• Health and Wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.

• 10% Discount on GHG outlets

• Shift meal provided per day

• Discounted hotel rates at Choice Hotels worldwide

• Parental Leave Program (Full-Time Option)

• 401K with 100% match up to 3% (Full-Time option)

• Medical/Dental/Vision  (Full-Time option)