Job Description

Top Reasons to Work With GHG

• We are one of the Nation's 101 Best and Brightest Companies to work for

• You’ll have the opportunity to work with a passionate team with a high focus on guest satisfaction

• You will develop and grow your skills into an exciting career of hospitality

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What You’ll Be Doing

May include, but not limited to:

• Follow all Greenleaf Hospitality Group policies and procedures

• Prioritize and organize work assignments and be able to delegate

• Direct performance of assigned staff and follow up with corrections where needed

• Motivate staff

• Ascertain staff to form cohesive team

• Ability to clearly think, analyze and resolve problems, while exercising good judgment

• Accuracy to details

• Endure abundant physical movements in carrying out job duties

• Exert physical effort in transporting and placement of tables, chairs, staging, dance floor, podiums and other banquet / meeting room equipment

• Ensure security of storage and access to hotel property

• Work without direct supervision

• Knowledge of daily scheduled group functions, times, locations and amount of people

• Knowledge of location of all hotel function space and names of rooms

• Knowledge of all styles of meeting and banquet room settings

• Knowledge of proper cleaning techniques, requirements and proper chemical handling

• Knowledge of all styles of room set ups, standard equipment and proper handling of such

• Communicate effectively with guests, management and coworkers to their understanding

• Speak, read, and write English precisely and clearly

• Strong presence on the floor

• Resolve any guest issues that may occur, leaving the guest with a positive experience

• Ensure that all associated are being productive and providing personalized guest experience

• Create brand loyalty through the guest service experience and product value

• Responsible for a smooth, positive flow of the business with regards to both internal and external guests

• Build an engaged culture through recognition of individual talents and contributions

• Train and job coach front staff

• Continuous improvement of employee engagement to ensure retention

• Hold associated accountable to standards, communicate to manager if situations arise that may require counseling and participate in counseling

• Confidence and willing to take charge of any situation, including opening and closing, scheduling, and answering questions

• Communicate to staff the vision and daily goal of restaurant and Greenleaf Hospitality Group

• Hold effective team huddle. Go over any special instructions and/or changes needed for the shift

• Staff schedule and labor expense control

• Connect with teammates personally to build positive and trusting relationships Maintain a clean restaurant

• Communicate effectively and in a timely manner

• Be available to all associates to answer questions, guide, and support them

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What You Need for this Position

• Able to stand for long periods of time, up to 8 hours or more

• Able to stoop and bend

• Able to lift up to 40 pounds from time to time

• Able to safely work with potentially dangerous chemicals and equipment

• Able to comply with safety and health code standards

• Able to handle responsibilities that require repetitive motion tasks

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What’s in it for You

• Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year

• Health and Wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.

• 10% Discount on GHG outlets

• Shift meal provided per day

• Discounted hotel rates at Choice Hotels worldwide

• Parental Leave Program (Full-Time Option)

• 401K with 100% match up to 3% (Full-Time option)

• Medical/Dental/Vision  (Full-Time option)