Job Description

JOB PURPOSE:

The Director of Food & Beverage provides strategic leadership and hands-on management for all food and beverage operations. This role is responsible for driving profitability, elevating guest experiences, developing high-performing teams, and aligning food and beverage initiatives with the organization’s long-term business objectives. The Director works collaboratively with executive leadership, culinary teams, sales, and operations to ensure world-class service, financial performance, and brand excellence.

WHAT YOU’LL BE DOING:

May include, but not limited to:

Leadership & Operations

• Demonstrate a hands-on management style, leading by example in daily operations.

• Develop, implement, and continuously improve procedures for order placement, inventory control, and operational efficiency.

• Maintain open and effective communication with all departments to ensure seamless operations.

• Make sound decisions in a fast-paced environment while balancing guest satisfaction, employee engagement, and financial results. 

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Culinary & Beverage Strategy

• Assist culinary teams in the development, costing, pricing, and execution of menu items.

• Maintain a solid understanding of food and beverage cost controls and troubleshooting variances.

• Stay current with industry trends, competition, and evolving guest preferences.

Financial & Business Planning

• Develop and execute food and beverage business plans in conjunction with the Chief Operating Officer – Food & Beverage.

• Maximize food and beverage sales by identifying and targeting revenue opportunities through marketing initiatives, promotions, and special events.

• Maintain a strong understanding of revenue forecasting and profitability analysis.

• Liaise with the sales department to ensure maximum revenue generation and profitability.

• Prepare detailed monthly financial and operational performance reports for the Owner, General Manager, Controller, and Chief Operating Officer – Food & Beverage.

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Team Development & Human Resources

• Assist in recruiting, selecting, training, and onboarding team members across all food and beverage areas.

• Lead performance evaluations and administer disciplinary action in accordance with the hotel handbook and applicable laws.

• Foster a positive, inclusive, and achievement-oriented culture focused on accountability, growth, and teamwork.

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Guest Experience & Service Excellence

• Establish and sustain world-class service standards that deliver a “wow” guest experience. 

• Observe associate and guest interactions daily to ensure service excellence.

• Conduct daily and weekly walk-through audits to ensure standards are consistently met or exceeded.

• Actively engage with guests to ensure satisfaction and build lasting relationships.

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Cross-Functional Collaboration

• Develop and sustain collaboration across departments including procurement, sales, marketing, and operations.

• Coordinate with sister units, Unit Managers, and the General Manager to align goals and processes.

• Participate in pre- and post-event meetings to ensure flawless execution and continuous improvement.

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Community & Industry Engagement

• Build and sustain strong relationships within the hospitality and culinary community.

• Participate in community and industry organizations that support growth, innovation, and brand visibility.

• Promote ethical business practices and contribute to a positive company image.

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ESSENTIAL JOB RESULTS:

Increases Team’s Effectiveness by assisting in recruiting, selecting, orienting, training, coaching, and counseling staff in a talent based organization; continuously improving people processes and talent base; communicating and reinforcing values, strategies, and objectives; engaging individual accountabilities; planning, monitoring, and reviewing department and organization structure and results; developing motivating reward systems; sustaining a climate for achievement and information sharing; providing professional growth opportunities.

Develops and Executes Approved Business Plan by identifying profitable opportunities; conducting SWOTs analysis; recommending competitive positioning and recommending annual/ quarterly goals and objectives for year over year profit gains based on increasing customer engagement.

Accomplishes Goals and Objectives by allocating resources to maximize profits; reviewing progress against plans weekly with key leaders; leading required mid-course corrections.

Develops Cross Functional Collaboration by establishing and monitoring standards for procurement, inventory, sales, service delivery, marketing, and operations policies and processes; coordinating actions with sister units, Unit Manager and General Manager

Builds High Value Company Image by inspiring employees to embrace a high value added mindset; collaborating with customers, government, and community organizations; enforcing ethical business practices.

Sustains WORLD CLASS Service Quality and Wow Guest Experience by establishing high service quality standards through the  team; observing associate/ guest interactions daily; visiting with each guest to ensure guest satisfactions; conducting daily and weekly walk through audits to ensure continuing attainment of standards; continuously pushing for more objective measures of customer engagement.

Establishes & Sustains Key, Cross Functional, Customer Focused Processes by continuously reviewing the viability of processes developed and employed by organization members to achieve quality standards; monitoring customer feedback; participating in pre-and post-con meetings with clients; insisting on continuous improvement practices in all functions.

Maintains Professional and Technical Knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

Establishes and Sustains Community and Industry Relationships by networking with key community and industry stakeholders; joining, attending and participating in community and industry organizations that promote the growth of the community and industry.

Contributes to Greenleaf Hospitality Group’s Total Effort by accomplishing related results as needed.

WHAT YOU NEED FOR THIS POSITION:

• Four year college degree or equivalent experience

• Proficient in POS systems

• Driven by purpose, mission, values, and has sense of urgency

• Able to work closely with staff through strong communication and verbal skills

• Able to stand for long periods of time, up to 10 hours or more

• Able to stoop and bend

• Able to lift up to 40 pounds from time to time

• Able to safely work with potentially dangerous chemicals and equipment

• Able to comply with safety and health code standards

• Able to handle responsibilities that require repetitive motion tasks