Job Description

A Look Into Working at Kalamazoo Country Club

If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a country club then you will love working with the Kalamazoo Country Club!

The Activity Center Supervisor is part of our Fun Squad. The ideal candidate has high, dynamic energy and proactively engages our members. This role will predominately work in our Family Activity Center, which includes a bowling alley, movie theater, and arcade. The Activity Center Supervisor will be trained in all operations of the Family Activity Center, and will assist with day to day operations of the facility. This role will provide excellent customer service to all guests and serve as a role model for other Kalamazoo Country Club Staff. The Supervisor will also assist in the planning and implementation of various special events where we serve 600 - 1,400 members.  The ideal candidate has flexible availability including mornings, afternoons, evenings, and weekends. This position will also be cross trained in Kid’s Club, our interactive play center offered to Club Members for children ages 1 year to 12 years old.  

What You'll Be Doing:

May include, but not limited to:

• Provide practical support, problem solving, and excellent customer service during the daily operations of the bowling alley, movie theater, and arcade.

• Assist with the training of new staff members on employee expectations, operational practices, and cleaning and safety procedures.

• Assist in planning, preparing, and implementing special events and private party rentals.

• Serve as a “party host,” for private rentals of the Family Activity Center, meeting all the needs of our guests in a positive, consistent, and customer focused manner.

• Encourage and support team members in providing exceptional childcare and customer service.

• Assist supervising manager with managing the staff schedule and program fields for the department. 

• Maintain active focus on all children, providing consistent supervision and ensuring all participants feel comfortable and engaged.

• Communicate clearly and productively with parents regarding children’s needs, behavior, and related issues.

• Accurately complete procedures for registration, daily sign-in/out, cleanliness, and safety.

• Clean and sanitize toys, equipment, and furniture within the childcare and activity areas.

• Provide feedback to management about improvements that could be made regarding programming, planning, organizing, and policies.

• Attend all required meetings and staff training.

• SMILE and provide a positive environment for all members, staff, and guests.

• May be asked to perform other duties as assigned.

What You Need for this Position: 

• Strong interpersonal communication skills, problem solving abilities, and a growth mindset. 

• Obtained or pursuing a bachelor’s degree in hospitality, recreation management, education, or related field is preferred but not necessary.

• Experience in an administrative or leadership position is preferred but not necessary.

• 21+ years old.

• Must enjoy working with children of all ages.

• Must have flexibility with work schedule, including evenings, weekends, and holidays.

• Preferred CPR/Child Infant and CPR/AED certified or ability to obtain certification upon hire (training can be provided.)

• Ability to pass an annual background check.

What’s in it for You:

• Medical/Dental/Vision  (Full-Time option)

• 401K with 100% match up to 3% (Full-Time option)

• Parental Leave Program (Full-Time Option)

• Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year

• Health and Wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.

• Shift meal provided per day

• 10% Discount on GHG outlets

• Discounted hotel rates at Choice Hotels Worldwide

Top Reasons to Work With GHG

• We are one of the Nation's 101 Best and Brightest Companies to work for

• You’ll have the opportunity to work with a team that is fun, high-energy, and passionate about the success of the country club

• You will grow your skills and experience with a reputable hospitality company