Greater Philadelphia YMCA Employment Opportunity!

The Member Services Supervisor is expected to supervise the operation and personnel of member services and implement member centered strategies that build member involvement; ensure staff excellences in providing services and programs that contribute to member retention, satisfaction and growth; develop and implement training programs that build a work culture that is responsive to member issues and needs.

Some rewards for joining our team: 

• Free YMCA membership - access to all branches! 

• Flexible work schedule

• Sweet discounts on child care and summer camp programs

• Medical, Dental, Vision, Disability, and Life Insurances

• Generous Paid Time Off + 7 paid holidays throughout the year

• Planning for your future? Ask us how we do it at the Y- it's awesome!
• Supplemental insurance benefits 

What is needed for this job

• College degree in related field with 1-2 years of related experience supervising and in a sales environment.
• Excellent written and oral communication, organizational, record keeping, and computer skills as well as the ability to build effective work teams.
• Ability to work well with volunteers, employees, board members and members required.
• Ability to operate all office equipment.
• Exhibit strong leadership skills; possess a passion for member service, building and maintaining a culture of member service excellence.

The responsibilities we will trust you with:

• Assist with recruit, hiring, training, scheduling and evaluation of staff.
• Build a committed staff team that reflects the mission and values of the YMCA.
• Assist with conduct staff trainings and orientations.
• Contribute to continuous improvement of service through staff recognition, satisfaction and retention programs.

• Ensure compliance with policies and procedures.
• Assist with creating member-centered work culture.
• Ensure that procedures, tours, communications, services consider member needs.
• Assist with new member’s orientations, shepherd’s program, member appreciation days, birthday recognitions, contacting new members and members with long absences from the branch.
• Help to coordinate facility schedule, lobby bulletin boards/displays, banners, member comment board, brochure rack, etc.
• Provide back up for the front desk staff.
• Assist with scheduling and conduct desk staff meetings. Attend meetings as assigned.
• Administer payroll and accounts payable for appropriate department/staff.
• Assist with managing all office related functions of the front desk/department (i.e. computer registration system, cleanliness of the desk and lobby area, supplies, and flyers/binders).
• Consult with members to direct them into appropriate healthy lifestyle programs.
• Provide a friendly and encouraging environment for members in the usage of fitness and wellness programs and services.
• Learn member names and encourage regular exercise routines and record keeping.
• Assist with tracking assigned participant’s individual usage of the system and take appropriate action to ensure member retention, participation and progress toward goals.
• Cultivate and develop relationships and follow up with telephone calls, emails, correspondence, etc. to assist the member in achieving their wellness objectives.
• Provide consistent support to all members using the facility.
• Participate in providing tours to prospective members.
• Follow up with members to schedule orientations and to encourage regular exercise.
• Work as a part of a staff team in accomplishing the mission of the YMCA.
• Participates in the Annual Campaign as assigned.
• Perform other related duties as assigned.

What you can expect:

• Support from an amazing team

• Opportunities to learn & grow

• Being a part of a non-profit organization that works to make the community stronger

After reading this, if you're thinking this is great- we want to meet you!

Get the ball rolling with our quick, 3-minute online application.

The Greater Philadelphia YMCA is an equal opportunity employer. The Y considers all applicants for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, or status as a Vietnam-era or special disabled veteran or other protected classification and in accordance with applicable laws.